Man...Some businesses just don't know how to communicate. I placed an order a week ago for a set of pins from a place on the West Coast. I called them, asked if they were in stock. He said, "Yes, they were. Do you want the reamer to ream the bushings after they are press to the arms? Its a rental, I charge 350 dollars for the deposit and give you 150 back when I get it back."
At least, that's what I understood. His phone connection was not great. I placed the order, thinking I'd have some parts by now. Haven't gotten an shipping email so I started to do a little more digging. I found another kit from a supplier in Florida (its actually pretty great that so many people make stuff for these coaches) and he was charging about 200 less than the first place, and 40 dollars less shipping. He was very responsive by email (the other guy has zero email skills or my emails always go to spam for him).
I called the first company and wanted to cancel my order. He said that's fine, as long as it hasn't shipped. I told him it still shows as processing on the site. He told me that they are really behind on paperwork. SMH. Anyway, he asks why it didn't ship and one of his employees told him they were working on getting the reamer back from someone...so he didn't ship, or communicate ANYTHING to me for over a week, after he told me everything was in stock. I did end up cancelling the order.
The pins should be out for a ride to Michigan tomorrow and I bought a fancy adjustable reamer with a pilot extension to add to my collection of tools I've bought for one time use! It was a used one on Ebay and its a name brand (Chadwick and Trefethan) that is still around, so if the blades are shit, I can get a replacement set pretty cheap (or have my guys make some). At least this particular headache saved me about 400 bucks and I get a new tool!
At least, that's what I understood. His phone connection was not great. I placed the order, thinking I'd have some parts by now. Haven't gotten an shipping email so I started to do a little more digging. I found another kit from a supplier in Florida (its actually pretty great that so many people make stuff for these coaches) and he was charging about 200 less than the first place, and 40 dollars less shipping. He was very responsive by email (the other guy has zero email skills or my emails always go to spam for him).
I called the first company and wanted to cancel my order. He said that's fine, as long as it hasn't shipped. I told him it still shows as processing on the site. He told me that they are really behind on paperwork. SMH. Anyway, he asks why it didn't ship and one of his employees told him they were working on getting the reamer back from someone...so he didn't ship, or communicate ANYTHING to me for over a week, after he told me everything was in stock. I did end up cancelling the order.
The pins should be out for a ride to Michigan tomorrow and I bought a fancy adjustable reamer with a pilot extension to add to my collection of tools I've bought for one time use! It was a used one on Ebay and its a name brand (Chadwick and Trefethan) that is still around, so if the blades are shit, I can get a replacement set pretty cheap (or have my guys make some). At least this particular headache saved me about 400 bucks and I get a new tool!