Ya'll ever just get tired of dealing with one company's crap?

mrblaine

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I get to deal with a lot of Yukon hub conversions. As such, I get to see a lot of mistakes they make. Then my life is just made more than miserable trying to get them to fix their fuck ups and then put up with them almost always saying that they do not understand the problems and they don't have them with anyone else. No one else reports the issues or wants them fixed.

Terrible folks to deal with.
We did an install, as soon as we opened the locking hub box I spotted this.
1649773580396.png


To get the customer out of here, I took mine apart on my rig, stole the part out of it, put it in his and sent him on the way. Yukon's response to the very obvious YUKON problem?

Where did you buy the kit? We don't support any kits purchased from non authorized resellers and if you got it on Amazon, piss off.

Wait a minute now, the picture clearly shows that no matter where the kit was purchased, this is clearly a Yukon screw up.

Sorry, go back to the vendor.

Now I have one that is similar to the one that was posted for sale. They packed the 5.5 spindles in the 4.5 kit. The seals in the bearing hubs won't engage the recessed seal journal.
Fortunately I have 3 kits here I am setting up so I can rob parts out of one to get the most urgent one fixed to buy some time to try and make Yukon do the right thing. Right now their answer is that we have to purchase nearly 500 dollars worth of spindles to solve their problem.

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They have a new rule as well. Oh, you are missing the u-joints that we have included in the past 30 kits? Well, we only include those as a courtesy, they are not actually part of the kit. Go buy some. WTF??

This level of dumbassery is astounding. What possesses someone to ruin a perfectly good concept by centering the holes on the tang so no matter which way you flip the spindle washer, it still won't line up on the pin? There are 500 examples of how to do it right, why not copy one of them since you like to copy everything else?

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I had 2 5.5 bearing hubs machined wrong on the bearing race seats so the flange wobbled. About 20 thou at the edge of the rotor. Took them 5 months to fix that mistake and in the meantime my brake kit customer is just livid.

The only good news in all of this bullshit is they finally started shipping in two boxes so the rotors don't beat the everliving crap out of everything else in the box. And, this is just a smattering of the shit they fuck up. I currently have 5 different sets of lug studs to try and find something that works each time I do a kit since their QC is all over the map. That is 10 studs per set just to have them on hand so we don't have to make our customers wait.
 
Where did you buy the kit? We don't support any kits purchased from non authorized resellers and if you got it on Amazon, piss off.
Now I'm having flashbacks! This is exactly what they told me. The problem is they know our options are them, so they don't even try to be polite. I talked to two different reps at Yukon and they made it clear they were doing me a favor by even talking to me. This is the reason I wanted the old hub kit back from you! :mad:
 
Now I'm having flashbacks! This is exactly what they told me. The problem is they know our options are them, so they don't even try to be polite. I talked to two different reps at Yukon and they made it clear they were doing me a favor by even talking to me. This is the reason I wanted the old hub kit back from you! :mad:
I'd buy a kit from them, swap the parts out and then return it if they ever had any in stock.
 
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The worst part is several of the kits were ordered through one of their authorized resellers. The response and resolution to their obvious issues are now responsible for them no longer selling any Yukon parts. Took a couple of years of this BS.
 
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Unfortunately, that attitude is all too common nowadays. Is there a good alternative to Yukon?
 
Yep Randys Worldwide as a whole is trash. This is my current top 5 list of companies I hate to deal with:

Transamerican Wholesale
Randys Worldwide AKA Yukon Gear, Randys R&P and Zumbrota
Transtar Industries
Nitro Gear
Hendrickson Suspension
 
Where did you buy the kit? We don't support any kits purchased from non authorized resellers and if you got it on Amazon, piss off.
Oh yes, the "Authorized dealer" bullshit. Had this happen one time with a reman climate control module on the MBZ. I told the guy right up front that next time I'd buy from ______ instead. Then he tried the "P-word" (Policy) on me. My standard response ANY time I hear that word is "Stop right there. As soon as you use that word, ANY and all pretense of customer service just went out the window."
 
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i think kecks machine makes spindles. owner operated machine outfit in PA. could having a batch made be better than having to piece kits together?

they do gears, shafts, adapters and hubs and just about anything you could supply a drawing or model for.
 
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Yep Randys Worldwide as a whole is trash. This is my current top 5 list of companies I hate to deal with:

Transamerican Wholesale
Randys Worldwide AKA Yukon Gear, Randys R&P and Zumbrota
Transtar Industries
Nitro Gear
Hendrickson Suspension
Well, now you get to add Dynatrac to that list since Randy's just purchased them recently. We are all placing bets on how long it will take them to turn a great US company into a pile of imported poo. Not that Dynatrac was that great to deal with but at least they have a good range of quality products.
 
Sounds like a market that is ripe for fixing...If you make a specialty brake kit...you can make a hub kit, right? At a certain point, doesn't it make sense to quit fucking around trying to get the right stuff from another company and start fucking around trying to get the right stuff for your own? You probably install more of those kits than anyone.
 
Unfortunately, that attitude is all too common nowadays. Is there a good alternative to Yukon?
There are some alternatives, Alloy USA, Milemarker, Omix and one other seem to make the small spin free kit. I've dealt with a few of those and they are pretty bad, so an alternative yes, viable, not so much.

There is one more that escapes me at the moment but they only make the 5.5 version last I knew.
 
Sounds like a market that is ripe for fixing...If you make a specialty brake kit...you can make a hub kit, right? At a certain point, doesn't it make sense to quit fucking around trying to get the right stuff from another company and start fucking around trying to get the right stuff for your own? You probably install more of those kits than anyone.
Price of admission is pretty high. That and I don't have the wherewithal to battle them if they decide to send my stuff over to their chinese copy machine.
 
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Well, now you get to add Dynatrac to that list since Randy's just purchased them recently. We are all placing bets on how long it will take them to turn a great US company into a pile of imported poo. Not that Dynatrac was that great to deal with but at least they have a good range of quality products.
Another one bites the dust........
There are some alternatives, Alloy USA, Milemarker, Omix and one other seem to make the small spin free kit. I've dealt with a few of those and they are pretty bad, so an alternative yes, viable, not so much.

There is one more that escapes me at the moment but they only make the 5.5 version last I knew.
For the amount of units being sold at this point versus the cost of entry would be pretty tough to justify at this point.
Sounds like a market that is ripe for fixing...If you make a specialty brake kit...you can make a hub kit, right? At a certain point, doesn't it make sense to quit fucking around trying to get the right stuff from another company and start fucking around trying to get the right stuff for your own? You probably install more of those kits than anyone.
Spyntec
 
There are some alternatives, Alloy USA, Milemarker, Omix and one other seem to make the small spin free kit. I've dealt with a few of those and they are pretty bad, so an alternative yes, viable, not so much.

There is one more that escapes me at the moment but they only make the 5.5 version last I knew.

care to dish the specifics on what makes the others bad? I guess it's bad enough that you're still dealing with Yukon's BS...
 
Another one bites the dust........

For the amount of units being sold at this point versus the cost of entry would be pretty tough to justify at this point.

Spyntec
Price of admission is pretty high. That and I don't have the wherewithal to battle them if they decide to send my stuff over to their chinese copy machine.
Having never really had to deal with locking hubs I don't know how much is Custom machined vs how much is off the shelf components from another vehicle.
 
Thanks for the heads up. Have been trying to buy a Warn/Spinfree hub kit from a private party. If Yukon won't make good any mismatched parts, if there are any, in the kit it would make the purchase useless to me. The cost of a kit from a supplier is something north of $1,800 which is just way too much money for the small benefit.
 
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Have seriously considered doing a conversion in May. Thanks to all of you for the testimonials convincing me to end that consideration. I'll just wheel on and take the punches as they come. To hell with market vacuums and to hell with Wrangler eliminating manual hubs. By the time manufacturers produce the right product for the right people, we'll all be accessing back country on anti-grav platforms.
 
Having never really had to deal with locking hubs I don't know how much is Custom machined vs how much is off the shelf components from another vehicle.

haven't either. If I wanted to make my own hub kit though, I would start by finding a vehicle that had manual hubs and the bolt pattern I wanted, and custom make only the parts required to make that hub go onto my TJ's knuckle. Seems conceivable that it could just be the outer axle stubs and the spindle itself, but I don't know how much farther they would have had to go to put the rotor in the right place for the caliper.