Problem with local shop

WTF? I only use that on bearing caps when instructed by a wsm. As for anything with the pan, I'd only use a 3mm dab of ta-357 rtv on the corners.

That shit looks like the "I have a guy who's cheaper" kinda quality. Lol
 
It's only defamation if it's not true and was done with malice. Thus, my other two questions
Her statement is not true and was done with malice.
Does she?
She does NOT have a friend that works for my company. She has misstated the facts regarding employment. Her fiancé/husband owns the shop in question. Maybe that's what she is referring too. She makes it sound as if Al Beukovic is one of my W2 employees. He's obviously not, nor has he ever been. I've had about a total of 10 minutes of conversation with Al Beukovic in my whole life. Apparently that's enough time for him to know who I am as a person and my character.
 
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I challenged the Yelp review yesterday and received a response back from Yelp this morning.

Yelp HQ <[email protected]>​

9:23 AM (23 minutes ago)

to me


Hello,

We're writing to let you know that we've evaluated Stefany P's review of XXXXXXX that you recently reported. After assessing the review carefully against our Content Guidelines, we agree that this review should be removed.

We rely on community engagement to help keep Yelp useful. Thanks so much for taking the time to bring this matter to our attention!

For further information on using Yelp, please find answers to frequently asked questions in our Support Center (http://www.yelp-support.com).

- The Yelp Support Team
 
@Rex2022 i was about to say reach out to Yelp, what she does is a violation of their policy. I have not had a chance to go through Google policy, but i would not be surprised if it is similar since they all revolve around the place of business and provided service, anything outside of those two things would be a breach of policy. For example, one cant speak badly of the business place just because its owner drives like a moron and parks on your front lawn every day. While business and business owner are related, those are separate and unrelated issues.

Also, request from Yelp and Google information on the reviewer and keep that information as your evidence. I can dig around and make logical and very high probability connection between Stefany Pasic, Natacha Pasic and Sasha Pasic. I can claim with high probability that they are relatives, as well as that Stefany Pasic and Stefany Beukovic is indeed the same person. With enough of supporting data i can prove that they are making a family effort to deliberately boost high reviews of their business and defame yours with negative reviews.
What is difficult to do without breaking the rules, is to say that Stefany Pasic posting on google is indeed the Stefany Pasic, wife of Al Beuk. This is where informtation from the host such as google or yelp can make or break your case.
 
eastblock, I've contacted Google a couple of days ago and I'm waiting for their response. As far as obtaining any info from Yelp or Google goes, I doubt they would release anything without a court order. It's bad enough just to try to talk to a human from one over those companies. I've never been able to talk to live human from Google. When I can remember, I take screens shots.
 
I received an email from the Better Business Bureau. Below is the response from the shop.

“MESSAGE FROM BUSINESS:

Beuks Auto Group denies these allegations and any wrong doing in this matter. We’ve done numerous jobs for this customer previously, there was never any issues or complaints. In this particular situation Mr. xxxxxx self-diagnosed this on an online forum and ordered his OWN parts and brought them to us. Usually, we do not install costumer supplied parts because there is no warranty but in this situation, since he was a good returning costumer we decided we would do it for him but we explained that there will be no warranty on this particular job because 1) he diagnosed it himself and 2) he was supplying his own parts that we cannot guarantee (he wanted to save on diagnostic fee and retail price on parts). Months later, Mr. xxxxxx continued having leak issues which we once again went out of our way to provide an over the top service. During this time Mr. xxxxxx became very disrespectful to our staff, made them feel uneasy in a bullying manor. It was clear that he was frustrated with himself and his vehicle. We even provided hours of free labor to satisfy him but it was clear at that point there was no satisfying Mr. Xxxxxxx and he was going to continue to be a disrespectful costumer. At that time, we told Mr. Xxxxxxx that we have exhausted all outlets to try to help him. Mr. Xxxxxxx then attempted to intimidate our staff with threats into getting a refund. We let him know that we simply could not do that due to the circumstances and we felt he received more then enough for his money. Mr. Xxxxxxx became so enraged and he has continued to harass our business online by making several fake accounts listing this particular situation (we have screenshots of these and proof) numerous times a week on Google and Yelp. Both Google and Yelp have removed his reviews due to harassment since.”


We’ve done numerous jobs for this customer previously, there was never any issues or complaints.

This is a true statement. The shop has worked on a few of my vehicles for my business. They are passenger Ford Transit vans. I had not checked the quality of their work on these vehicles. We didn’t have any further problems with them, so I figured they were good to go.

In this particular situation Mr. Xxxxxxx self-diagnosed this on an online forum and ordered his OWN parts and brought them to us.

Bringing the parts to them is a true statement. I researched the parts to use with the help of this forum.

Usually, we do not install costumer supplied parts because there is no warranty but in this situation, since he was a good returning costumer…

Notice here that Al says that I am a “good returning customer”.

2) he was supplying his own parts that we cannot guarantee (he wanted to save on diagnostic fee and retail price on parts).

I was not aware there was a diagnostic fee. If there was one, then isn’t it usually absorbed into the cost of the repairs? I supplied them with parts not to save money but to insure the proper/best parts were used. They don’t specialize in Jeeps, but figured the work wasn’t rocket science. I had done these same repairs myself to a 1981 CJ7 about 15 years ago and I’m no genius.

Usually, we do not install costumer supplied parts because there is no warranty but in this situation, since he was a good returning costumer we decided we would do it for him but we explained that there will be no warranty on this particular job because 1) he diagnosed it himself and 2) he was supplying his own parts that we cannot guarantee (he wanted to save on diagnostic fee and retail price on parts).

Al, owner and mechanic of the shop, agreed with me on my diagnosis at the time of the initial repairs. At no time was that fact that bringing in my own parts would void any of their warranties. The “no warranty” issue was never verbally conveyed to me either verbally or in writing.

The first repairs were done by Francisco and the second repair (warranty work) was completed by Al.

Months later, Mr. XXXXX continued having leak issues which we once again went out of our way to provide an over the top service. During this time Mr. Xxxxxxx became very disrespectful to our staff, made them feel uneasy in a bullying manor.

If Al truly believed that, then why not discuss it with me at that time, or later by phone or text. If he felt uneasy, then why didn’t he ask me to leave? I never sweared or used four letter language, or used threatening language with Al or any personnel at the shop. (I believe Al is trying to distract from my complaint). After I had come to the shop and spoke to Al I was pretty frustrated with the overuse of RTV, using anaerobic sealant on the gasket, and having the rear main sill still leaking. I told Al that that I wonder about competency of Francisco, his mechanic. I basically called Francisco incompetent. Apparently, Al was greatly offended by it. If the shoe fits!!!

I called back about 6 weeks later after the first repair was completed. It was dripping oil after a few days of finding the drip. I wanted to see how bad the problem was and to see if it would get worse, it did. When I had the time to deal with the annoying leak is when I contacted Al.

It was clear that he was frustrated with himself and his vehicle. We even provided hours of free labor to satisfy him but it was clear at that point there was no satisfying Mr. Xxxxxxx and he was going to continue to be a disrespectful costumer.

I guess they call “hours of free labor” attempting to repair their faulty work. I paid them to stop my rear main seal from leaking and they didn’t do it.

At that time, we told Mr. XXXXX that we have exhausted all outlets to try to help him.

They sure did!

Mr. xxxxxx then attempted to intimidate our staff with threats into getting a refund. We let him know that we simply could not do that due to the circumstances and we felt he received more then enough for his money.

This is a total lie and a total fabrication of the facts. Seriously! Al just made this up. At no time did I EVER request a refund from them except to the BBB complaint. The only other staff beyond Francisco, who I have never met, is Adriana and we never spoke about a refund. As a matter of fact, I had not spoken to Adriana since discussing the initial repair about pricing prior to them doing the job.

Mr. xxxxxx became so enraged and he has continued to harass our business online by making several fake accounts listing this particular situation (we have screenshots of these and proof) numerous times a week on Google and Yelp. Both Google and Yelp have removed his reviews due to harassment since.”

I have never made a fake account in my life. I believe he is referring to the two negative comments that came from our forum members. Al says they were removed due to harassment, which was not the case. They simply challenged the reviews and Google and Yelp took them down, which is easy to do. I did the same with the two bad reviews he had his fiancé write.

Please note that Al’s response does not provide a defense of their poor repair work. Al does not state that the repairs were completed properly. All they are trying to do is say the repairs have no warranty. Then he said I was disrespectful and a bully and said this in order to distract from their faulty repair work.
 
If I received this letter as a BBB employee I think I would lol at this line.

“It was clear that he was frustrated with himself and his vehicle.”

I doubt anything will come of this BBB isn’t really for the consumer in my opinion.
 
I've used the BBB in the past and had good results. You're making this personal. Treat it like business. Stop trying to bash them and if you want something to happen and the BBB isn't able to, then sue them in small claims court. Or, move on with life. You've taken your business elsewhere already so that's already somewhat affected them.
 
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