A kit was ordered from Rock Auto in Essex Dark Slate for us to try and install. It didn't take long before we figured out it was molded poorly and no amount of skill or work was going to make it fit correctly. Sadly, it takes a fair bit of effort before you can fully figure that out.
The left rear corner would not go under the tub rail very far. It was stretched pretty tight and pushing further only resulted in the molded corner at the long outer edge of the inner fender being pushed up too high.
Worse, on the face of it, there is not an immediate method to figure this out. (we did eventually though)
The other side is just fine. Molded into the corner like it should. After a fair bit of poking and prodding, we got the sides and floor of the cargo area sorta installed and moved to the passenger foot well. At this point, I'm starting to get annoyed.
Both 1's should be close to the same shape.
Both 2's should fit around the roll bar the same.
Both 3's should have close to the same shape. Of note, there is a gap where the trans tunnel meets the cargo step. It can't be slid back to close that up because the cuts around the roll bar dictate fore and aft location.
4 points to big flaps that just lay up on the side of the tub instead of being cut around the bubble. Big flaps may be okay, but they would need to line up with matching flaps for the front sections to be sorta correct.
And no they don't. To match, they would be up around the green line under the door sill. Pay attention to the poor fit around the front bubble.
The left side. Better, still no flap and it does fit okay, not great, but okay.
Anyway, none of this is what I considered to be remotely acceptable and having just installed a kit in a TJ, I could not figure out why this one had edge binding. I contacted ACC to try and get some help. They explained that I was a Rock Auto customer and had to go through them. I explained that we both know that RA has the worst possible customer service so, if I had to take this kit out and throw it away and then purchase one directly from ACC, I would do so because no matter how this goes, they will wind up dealing with me so may as well start now. I eventually had to call in and get someone on the phone to get this dealt with and their answer was to sell me one while fully ignoring the terrible fit of this kit.
There were many rounds of back and forth with them telling me that the next kit would be manager inspected before it shipped. That was basically their only nod to this one being bad. We'll have a manager inspect the next. I tried to get it without edge binding so I could at least trim to fit in problem areas. Nope, only comes one way. Ya'll do see the irony in the middle C standing for "custom", right? That's the way it comes, take it or leave it. Fine.
Then I got the email as a response to me asking for some assurance the kit I was about to pay 1200 dollars for would fit and be remedied if it didn't. I was told it was custom, I owned it and it was not returnable. I have the quote from the email if anyone needs it. I eventually got them to admit that there are some areas that can not be checked without some cutting so there might be a little wiggle room there.
So, 1200 dollars later, 2 more weeks, boxing up and returning the other kit to RA, lots of time, more hassle than should be legal and lots of me just being an annoying ass because I don't like crap products from companies with stellar reviews, we get this.
This one is pretty good. We still had to do a lot of trim work since they don't offer the quick install version, but this is how the first kit should have come. (mostly)
And just to show that we kinda know how to do this, this is our trim work for the roll bar.
The front fits a fair bit better as well. We had to add a 5mm stud and use an OEM push retainer in the right foot well to hold up that section that folded back down on the floor, but all in all, the fit is acceptable.
They still can't get the passenger foot well correct but I was over it by this time and we'll just pretend we don't see it.
We trimmed the flap at the green line which you can see on the right side above.
This is how it arrived.
Lessons learned-
ACC doesn't deserve the stellar reviews we see.
They treat Rock Auto customers like second class citizens.
We paid way too much to put up with this much BS.
Custom is not in their vocabulary, their name yes, vocabulary no.
They don't like to admit when their product is crap.
If you cut it, you own it even if cutting is required to check fitment.
Whatever they are using as an OEM fitment reference is either bad or being ignored.
Edge binding sucks.
The amount of work to make it look nice is astoundingly high if you are not highly practiced in the art of automotive carpet kits.
Finally, they included a 2' x 3' section of thick padding to go someplace. When I asked what it was for, they said just stick it under the middle of the cargo floor section. I said it was half as big as it should be, they said that's the way it is? WTF??
The left rear corner would not go under the tub rail very far. It was stretched pretty tight and pushing further only resulted in the molded corner at the long outer edge of the inner fender being pushed up too high.
Worse, on the face of it, there is not an immediate method to figure this out. (we did eventually though)
The other side is just fine. Molded into the corner like it should. After a fair bit of poking and prodding, we got the sides and floor of the cargo area sorta installed and moved to the passenger foot well. At this point, I'm starting to get annoyed.
Both 1's should be close to the same shape.
Both 2's should fit around the roll bar the same.
Both 3's should have close to the same shape. Of note, there is a gap where the trans tunnel meets the cargo step. It can't be slid back to close that up because the cuts around the roll bar dictate fore and aft location.
4 points to big flaps that just lay up on the side of the tub instead of being cut around the bubble. Big flaps may be okay, but they would need to line up with matching flaps for the front sections to be sorta correct.
And no they don't. To match, they would be up around the green line under the door sill. Pay attention to the poor fit around the front bubble.
The left side. Better, still no flap and it does fit okay, not great, but okay.
Anyway, none of this is what I considered to be remotely acceptable and having just installed a kit in a TJ, I could not figure out why this one had edge binding. I contacted ACC to try and get some help. They explained that I was a Rock Auto customer and had to go through them. I explained that we both know that RA has the worst possible customer service so, if I had to take this kit out and throw it away and then purchase one directly from ACC, I would do so because no matter how this goes, they will wind up dealing with me so may as well start now. I eventually had to call in and get someone on the phone to get this dealt with and their answer was to sell me one while fully ignoring the terrible fit of this kit.
There were many rounds of back and forth with them telling me that the next kit would be manager inspected before it shipped. That was basically their only nod to this one being bad. We'll have a manager inspect the next. I tried to get it without edge binding so I could at least trim to fit in problem areas. Nope, only comes one way. Ya'll do see the irony in the middle C standing for "custom", right? That's the way it comes, take it or leave it. Fine.
Then I got the email as a response to me asking for some assurance the kit I was about to pay 1200 dollars for would fit and be remedied if it didn't. I was told it was custom, I owned it and it was not returnable. I have the quote from the email if anyone needs it. I eventually got them to admit that there are some areas that can not be checked without some cutting so there might be a little wiggle room there.
So, 1200 dollars later, 2 more weeks, boxing up and returning the other kit to RA, lots of time, more hassle than should be legal and lots of me just being an annoying ass because I don't like crap products from companies with stellar reviews, we get this.
This one is pretty good. We still had to do a lot of trim work since they don't offer the quick install version, but this is how the first kit should have come. (mostly)
And just to show that we kinda know how to do this, this is our trim work for the roll bar.
The front fits a fair bit better as well. We had to add a 5mm stud and use an OEM push retainer in the right foot well to hold up that section that folded back down on the floor, but all in all, the fit is acceptable.
They still can't get the passenger foot well correct but I was over it by this time and we'll just pretend we don't see it.
We trimmed the flap at the green line which you can see on the right side above.
This is how it arrived.
Lessons learned-
ACC doesn't deserve the stellar reviews we see.
They treat Rock Auto customers like second class citizens.
We paid way too much to put up with this much BS.
Custom is not in their vocabulary, their name yes, vocabulary no.
They don't like to admit when their product is crap.
If you cut it, you own it even if cutting is required to check fitment.
Whatever they are using as an OEM fitment reference is either bad or being ignored.
Edge binding sucks.
The amount of work to make it look nice is astoundingly high if you are not highly practiced in the art of automotive carpet kits.
Finally, they included a 2' x 3' section of thick padding to go someplace. When I asked what it was for, they said just stick it under the middle of the cargo floor section. I said it was half as big as it should be, they said that's the way it is? WTF??
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