My complaint is specifically related to the nearly useless Sunrider feature and the poor feedback from Bestop.
As others can attest, regardless of how one folds the fabric, there is no support for the leading edge of the folded fabric and it flops against the top of the driver’s head - unless they incorrectly position the ‘floating bow’ from the intended position to wedging it at the rear of the door surrounds.
This creates enough support to prevent the fabric from flopping in the breeze.
This flopping isn’t much of an issue when the side windows are installed, but with the windows off, the top fabric sags into the center of the cabin, resulting in the cranial assault.
The second issue is that the location of the ‘hinge’ along each frame rail is simply too close to the windshield; it could easily be 2” further back, which would create a more functional opening above the front seats because the header would then land behind the driver’s head, rather than directly above it.
In addition, I was contacted by customer service regarding the swag/gift order that was being processed.
I asked if they could confirm that I’m operating the top as intended, with photos of it on the vehicle.
They responded with a typical ‘pass the buck to engineering’ reply, but nothing ever came of it.
They can’t even take a minute to say ‘Yes, that’s how to fold the fabric’ or ‘No, do it this way’…
They just keep telling me that ‘engineering is still reviewing my request’.
Bottom line to me is that without the function of the Sunrider feature, it’s a really overpriced top that doesn’t meet up to the hype.
To avoid me searching all of your old posts... Which top are you using now? I'm in need of a replacement.
a few questions for you:
-what kind of solutions did you try to come up with for the issue you seem to be having? did you share those solutions with bestop?
-how was your attitude when speaking/communicating with the customer service reps?
also, let's see the review you posted.
i can think of 2 things off the top of my head that i would have asked bestop for to "fix" the top and they'd have worked with you probably even for free if you were nice about it.
something tells me that ship has sailed though.
I switched to a Bestop softie earlier this based on the the great experience I had on my JKs.
I havre zero complaints. The Sunrider is one of my favorite features, I use it nearly every day and IMHO it works perfectly. I just move the removable bow back to support the fabric fold. Given what a pain in the ass the stock top was, the Bestop is an absolute joy.
I give it five stars.
Can’t argue that.For $1800 I shouldn’t have the guess how to use the primary feature of the product, and they should be able to provide clear instructions on the intended use.
As stated above, I in quoted to see if I was doing something wrong, asking for help.
They started off with what I expected to continue as helpful support, but then they went radio silent.
I’ve reached back to the CSR directly for follow ups regularly. Each time being politely handed off to ‘engineering’.
Coincidentally, my job is that of Post Sale support at my company. I know the way to get help and how to ensure that I wouldn’t. My tone with them was not negative in any way (other than the 1 star).
Your assumption regarding my approach is incorrect; the ship is still at the dock.