I recently purchased a Bestop replacement soft top for my LJ. I supposedly had the OEM frame and all hardware from the PO. During installation I realized I did not have the stiffener panels for the rear corners. I called Bestop and they sold me a set for $11 plus shipping. When I went to install them, they seemed too wide, like they were for a JK or JL soft top. No biggie, I decided to trim them to fit. My first effort I trimmed too much, the second one was no problem ( trim 1/2" off the longest edge).
I couldn't stand knowing that one stiffener wasn't a perfect fit. I called Bestop again, explained MY actions, and MY mistake, and asked to order another set of stiffeners. Could you please hold for a minute. The voice on the other end of the phone was "No problem". They would ship another set right out, free of charge.
I asked to clarify, I made the mistake, and you're sending them free. Yes was the answer.
I couldn't stand knowing that one stiffener wasn't a perfect fit. I called Bestop again, explained MY actions, and MY mistake, and asked to order another set of stiffeners. Could you please hold for a minute. The voice on the other end of the phone was "No problem". They would ship another set right out, free of charge.
I asked to clarify, I made the mistake, and you're sending them free. Yes was the answer.