Quadratec, what the hell?

[2005 wrangler X ?]

well "STUPID ME"
I bought new Bump Stops for my Jeep project
AND 2 new bolts (Original/Stock size)
I received the bump stops LAST WEEK with NO Bolts paper inside of box said it was being shipped from another party
NO word from the other party, no tracking NO nuthing
IM PO'D ill NEVER ORDER FROM THEM AGAIN
THEY "quadraCRAP" never said or printed on there site they shipped from someone else even when i checked out
then i got on line and did a search--seems im not the only one who gets bent over

Lucky for Me i know how to cut down a long bolt to a short bolt,,,but thats not my point
I start my project on Tuesday

 

[TJ Jim]

I hate to use the tired old phrase but, when Covid hit they went downhill fast and hard. I used to defend them after buying thousands of dollars of stuff from them. I cannot stoop to buy even a measly bolt from them now.

 

[Gilaguy23]

This will sound bitchy but I dont care. A month ago I pulled my TJ into the shop to do some suspension work on it. Put it on jack stands, removed the coils and shocks bla,bla. Went inside and ordered all the parts from vendors I have used for decades. Order up, and within a few mins I get a notice the funds have been removed from my account instead of whan they ship like normal. Then I wait..days go buy and no notice anything was shipped. I make some calls and I'm told Those parts are not in stock and need to be made. When will I see them?? They cant say. Thanks for the heads up when I ordered the parts people. Im pissed and tell them I want a refund and get one a few days later. Round #2, different vendor. Order parts, next day I get a notice they ship, sweet, I can get this thing back together. Then Fed X loses my stuff. Finally track it down and get my parts 4 days after the said delivery date. Ah well, cool, Im in business, lets get this back together. Wake up the next AM like a kid on Christmas day ready to play with the new toys. WTF, wrong parts in the right part numbered box. SOB...Call the company and order up a return ship slip and off they go. Get back home and put the old parts back in and say F' it. I'm done. Pretty sad what todays aftermarket has become IMO. After 45 years of wrenching on jeeps and 4x4's, Im done due to shit service and shit china parts.

 

[Rubiconned]

I recently learned that local auto parts stores carry high grade bolts and cheaper than Lowes and Home Depot

 

[TheBoogieman]

I stopped using Quadratec several years ago. Way before the BS Covid excuse.

 

[JustDandee]

They use the term long COVID to discuss lingering health issues but you could use the term to discuss supply chain and business. The shift in buying habits the difficulty in getting people to show up work I think will continue to linger on for awhile longer. My wife had to close her shop this year, just getting eaten up on rising cost of goods and unable to pass those on. The landscape is still shifting, not to say to be content is it still just a struggle bus to keep up.

 

[Apparition]

@Quadratec

 

[TurboTJ]

My other hobby (addiction?) is aviation. Since covid it has been a disaster. You don’t measure parts availability time in weeks, months or even years, but rather in the percentage of your remaining life.

 

[Rut Row]

for bolts and other similar hardware, McMaster-Carr is your friend.

 

[Zorba]

for bolts and other similar hardware, McMaster-Carr is your friend.

They don't give them away for sure, and their shipping prices aren't all that great either. BUT - you can find your part FAST on their VERY will organized website, it will be top quality, and you will get it fast.

I ordered some chickenshit part from Quadratec a couple of years ago - no clue that it wasn't in stock until after I ordered the thing. Thank Goddess it wasn't critical path, it took 1.2 forevers to show up, but it did arrive eventually.

I placed an order with Rusty's Off Road about 3 days ago. While they didn't get it out the door McMaster fast, they still shipped it promptly and its halfway here already , arriving Tuesday. It helps that they did NOT ship it with "Fed-UP".

 

[TJ Jim]

I thought Rusty’s off road was fubar too?

 

[Zorba]

I thought Rusty’s off road was fubar too?

Dunno - so far they've been fine. I see what happens when the package arrives.

I also looked up my old Quadratec order, it was actually FOUR years ago (where has the time gone?) and was a locking gas flap.

 

[Rubiconned]

I thought Rusty’s off road was fubar too?

Fubar? That must be German

I don't have any experience with Rusty's except for their radiator skid. I've heard it's superior to Skid Row's.

 

[TJ Jim]

Went down to Rusty’s off road. Wandered around their shop area. Nobody ever came out and asked WTF are you doing here? They don’t have a shopping area for visitors? In fact there were few folks around like workers? Weird. That was back in 2005 time frame.

 

[TJ Jim]

Fubar? That must be German

I don't have any experience with Rusty's except for their radiator skid. I've heard it's superior to Skid Row's.

Fubar. Navy acronym for F…ed up beyond all recognition.

 

[LONGJP2]

There's not much Quadratec has that you can't find something better or don't really need.

 

[TJ Jim]

There's not much Quadratec has that you can't find something better or don't really need.

I’ve resorted to order from Amazon for the same or better price point. And I’m ashamed of ordering from Amazon.

 

[Rubiconned]

Went down to Rusty’s off road. Wandered around their shop area. Nobody ever came out and asked WTF are you doing here? They don’t have a shopping area for visitors? In fact there were few folks around like workers? Weird. That was back in 2005 time frame.

Probably just mail-order back then.

 

[joniki]

I will never order anything from Quadratec again. Their return process is a nightmare...

 

[SRCustom]

They use the term long COVID to discuss lingering health issues but you could use the term to discuss supply chain and business. The shift in buying habits the difficulty in getting people to show up work I think will continue to linger on for awhile longer. My wife had to close her shop this year, just getting eaten up on rising cost of goods and unable to pass those on. The landscape is still shifting, not to say to be content is it still just a struggle bus to keep up.

Covid doesn't explain the state of mail/internet order these days... The truth of the matter is any Joe Blow can go into business by calling himself something cool like "Quadratech", and set himself up as a third party drop shipper on the internet. All you need is a slick website. It's a lot easier and less expensive than actually having a warehouse, stocking goods, and providing customer service.

The third parties love it because they get paid up front, yet they're not the face of the transaction. As a result, there is no incentive to provide a quality (or complete) product... And that's If they're not outright lying about in-stock merchandise and even supplying product at all.

Hide and watch-- As internet commerce continues to unravel because of lazy and unscrupulous business practices, there will be a return to brick & mortar enterprises catering to buyers who are sick of getting burned and who demand on inspecting the merchandise before purchase. Some of you are old enough to remember the Sears or Montgomery Ward "Catalogue Store". We just might be heading back to that, and that would be OK by me.