That winky emoji you put on there about says it all.I use an Apple Magic Mouse
Thank you but the next day is not required. It is a stock item to toss on the shelf.
Read that out loud to yourself and see if it makes the same sense to you it does to me.
You made it sound like you could drive to the Netherlands.
Oh yeah...There was a time that I could drive to the Netherlands in 10 minutes.
Nicely done Hailey. The cause of the angst as you can see is not the error per say , but the lack of urgency and care in responding to resolve the issue. These are existing customers. It takes a very long time & hard work to build a customer base and customer loyalty but literally only takes an instant to lose them. Perhaps this is something you could take on board too. A fact is - a dissatisfied customer who subsequently has the cause of their dissatisfaction rectified promptly nearly always then becomes your MOST loyal customer. Your company would do well to view all complaints as a wonderful opportunity to gain a happy & loyal customer who becomes then a brand ambassador for you.
Have you ever tried to ship something to those addresses? Some stuff is painful to figure out, that crap is just miserable. We spent about a month going back and forth with a guy who wanted a brake kit shipped to an APO near Japan or similar. Almost impossible to figure out and in the end we both gave up.
Unfortunately your customer probably gave you the wrong address, this happens frequently because the addresses can be long with lots of numbers and letters that don't seem to make any sense. FPO/APO addresses have to be exactly right on the label. I can't imagine how many hands some of those packages go through and if one thing is wrong forget about it. In the states you can fuck up a few different parts of an address but if the correct zip code is there it has a chance. I do believe shipping to FPO/APO addresses is supposed to be the same cost as domestic even though they often go overseas to service members.
Quadratec has shipped to my address for fee multiple times, never an issue. Amazon sends me packages weekly. The military mail system no doubt has more issues, but my address works. The biggest issue with military mail I find is that they are a bit rough on handling packages. Flimsy boxes do not fare well. I think it is probably the hub in Bahrain that has some gorillas that are all thumbs.