When I lived in Albuquerque, I had a Safelite windshield (lowest bidder) put in my work car. During the install the Safelite installer was chatty and started talking about driving in the southwest was hard on auto glass. I asked if some windshields were better than others, and he said windshields were required to meet a minimum rating. I asked him how their windshields rated, and he said they were near the minimum. This was 15 years ago so maybe they are better now, but I stopped using them after his comment.
That may be, I dunno. My experience was this: In about 2001, they replaced the windshield on my old Mercedes. Fast forward to late 2016. A crack unexpectedly developed at the edge of same. I took it in to their shop to have it replaced again. They saw it was theirs, and asked me if I owned the car when it was last replaced. "Yes". It took some digging on their part, but they found the original work order - still on paper that had been moved from their old location. When they pulled the windshield, they saw that expanding rust had caused the crack, blamed their own installation, and warranteed the replacement. They sent the car to the body shop next door on their dime to have the rust removed and painted, provided a rental car while all this was going on, etc, etc.
I did not have a good experience with Safelite. When they installed my windshield, they broke my antenna. When I informed them, they denied breaking it. (they installed the windshield when I was at work) This was one of those old style metal antennas.
I'm with you on Mac and Snap-on. I also have some cornwell but there are no distributors around here.
That's how you keep customers. If more businesses operated like this, more businesses would be in this thread.
I've never had a bad Partagas. I only smoke the Lusi's on very special occasions, 2-3hr smoke.
