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Dr. Internet said:
I had a similar situation for real with a national car rental company. I went to the counter and was told there would be a 20% surcharge for "counter support". I asked WTF they were talking about and the guy said they had moved to 100% online reservations and payments for car rentals. I literally took out my phone and made a reservation in front of the guy. 30 secs later he gets a beep and asks my name. I told him and he handed me the keys. What a load of cr*p.
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I would have said "See ya", and stepped to the next counter over.
 
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Dr. Internet said:
I had a similar situation for real with a national car rental company. I went to the counter and was told there would be a 20% surcharge for "counter support". I asked WTF they were talking about and the guy said they had moved to 100% online reservations and payments for car rentals. I literally took out my phone and made a reservation in front of the guy. 30 secs later he gets a beep and asks my name. I told him and he handed me the keys. What a load of cr*p.
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I stopped at a hotel a few years ago and the sign said $99.00 a night so I parked and walked in. The guy asked if I had a reservation and I said no he said the room would be $119.00. I said your sign says $99 he replied that’s if you make a reservation through there system ahead of time Ok do I got on my cell phone and called the number made the reservation, what a PIA but saved $20 in two minutes

Also walked into a Starbucks last year to
Order a coffee they asked did I order online I said no. The guy replied we are an online store only. He said I needed download the app created a username and password then place th order and it would be ready in a few. I asked can’t I just order and pay you
He said nope , then I said nope on
The order and walked out
 
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Plumber1 said:
I stopped at a hotel a few years ago and the sign said $99.00 a night so I parked and walked in. The guy asked if I had a reservation and I said no he said the room would be $119.00. I said your sign says $99 he replied that’s if you make a reservation through there system ahead of time Ok do I got on my cell phone and called the number made the reservation, what a PIA but saved $20 in two minutes

Also walked into a Starbucks last year to
Order a coffee they asked did I order online I said no. The guy replied we are an online store only. He said I needed download the app created a username and password then place th order and it would be ready in a few. I asked can’t I just order and pay you
He said nope , then I said nope on
The order and walked out
Click to expand...

Yesterday my wife went to AT&T to have an extra cell phone removed from our plan. Kid at the store told her sorry can’t do that here you have to call the 800 number to do that. Had I been there I may not have been as kind as she was.
 
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