back on july 27, 2023 i inquired about getting a console lid cover made to match my bartact seat covers. after many months of waiting i began my attempt at contacting bartact. apparently they no longer answer their calls and barely respond to email. after being assured multiple times that they would get my console lid cover done and shipped they finally threw in the towel and refunded my payment.
bartact has gone down hill since i called and ordered custom digital cammo seat covers for front and rear seats. they were a pleasure to deal with a couple years ago but not now. many emails back and forth over trying to get console lid cover done and just now getting a refund.
below is an excerpt from their last response.
Hello,
I am the general manager for this location. At this location I am at we do all of the shipping, receiving, packaging for private labelled products, custom embroidery, stocking, ordering of materials, making grab handles, headrest covers, tie downs, in charge of cutting 70% of the products we sell, customer service for phones and emails, accounting, and many more responsibilities. There is currently only two of us at this location where there used to be five of us. As you can probably imagine we are very backed up and it is extremely hard for us to be on top of our emails and catch every phone call. We would also love to get that production manager to get everything dialed in but there has been a lot of manufacturing issues going on over here. We employ 3 groups of seamstresses and each one is at a different location than the other. MONTHS ago group A told us that they cannot handle the amount of work they were being given, and at the same time group B was asking for more. We gave the extra load of work to group B but they started choking and could not handle it. Group B told us just last month that they cannot handle more work so we had to give everything that was originally group A’s duty to group C. All of this set many big orders back and we are still trying to catch up. We are still in the process of training group C how to do everything that groups A & B could not do. We are focusing on the oldest seat cover orders at the moment so we really do not know when we will be able to get the smaller newer items back into production. We hate that this has happened and we are doing everything we can to fix it.
Thank you,
-Dominic
beware of doing business with bartact these days as it seems the wheels have fallen off of their operation.
bartact has gone down hill since i called and ordered custom digital cammo seat covers for front and rear seats. they were a pleasure to deal with a couple years ago but not now. many emails back and forth over trying to get console lid cover done and just now getting a refund.
below is an excerpt from their last response.
Hello,
I am the general manager for this location. At this location I am at we do all of the shipping, receiving, packaging for private labelled products, custom embroidery, stocking, ordering of materials, making grab handles, headrest covers, tie downs, in charge of cutting 70% of the products we sell, customer service for phones and emails, accounting, and many more responsibilities. There is currently only two of us at this location where there used to be five of us. As you can probably imagine we are very backed up and it is extremely hard for us to be on top of our emails and catch every phone call. We would also love to get that production manager to get everything dialed in but there has been a lot of manufacturing issues going on over here. We employ 3 groups of seamstresses and each one is at a different location than the other. MONTHS ago group A told us that they cannot handle the amount of work they were being given, and at the same time group B was asking for more. We gave the extra load of work to group B but they started choking and could not handle it. Group B told us just last month that they cannot handle more work so we had to give everything that was originally group A’s duty to group C. All of this set many big orders back and we are still trying to catch up. We are still in the process of training group C how to do everything that groups A & B could not do. We are focusing on the oldest seat cover orders at the moment so we really do not know when we will be able to get the smaller newer items back into production. We hate that this has happened and we are doing everything we can to fix it.
Thank you,
-Dominic
beware of doing business with bartact these days as it seems the wheels have fallen off of their operation.
