eBay feedback

[tworley]

Can/should you leave feedback on a returned or cancelled order?

I ordered an item thru ebay and never received it. Delivery date was supposed to be Oct 26. Contacted seller November 9th (figuring covid was the cause) and no response. I had ebay step in, who contacted the buyer on my behalf, and didn't receive a response after 3 days. Ebay refunded me. The item is listed under "Returned/Cancelled Orders" but it is still giving me the option of leaving feedback. I am not out to drag a seller thru the mud but is negative feedback still warranted in this situation since I've gotten my money back? Albeit, thru eBay and not the seller.

FWIW--16 years on eBay and this is the first issue I've had.

 

[Zorba]

The seller failed to respond - negative feedback is warranted.

 

[ejay]

I'm starting to hate ebay. Most of my ebay purchases this year have been troublesome. Sellers refusing to send return labels. Two high dollar items arriving destroyed. One by USPS and one by FedEx. No fragile stickers. Shotty communication and false advertising. To be fair I had a crappy return issue with a seller on Amazon recently as well.

I'm in the same boat. Trying to decide if I should leave a review at all.

 

[JEEPCJTJ]

I imagine the feedback you saw was decent enough to warrant making the purchase but I agree with Zorba. I wouldn't hammer on it too hard just state the facts, because you may never know why it happened the way it did, who knows? heart attack? divorce? actual Covid? Major car wreck? New meth addiction?

 

[tworley]

The seller had 100% feedback, though his sell count was under 100 items.

I placed the order on Oct 16. Received an email stating anticipated delivery date was Oct 26th. Received another email stating that it shipped on Oct 26th. Well...ok. That seems late but maybe covid is to blame. Its not an item I need immediately anyway. November 9th and I still dont have anything so I sent the seller a message saying so and that if he had any tracking info I would appreciate it and if the item is lost, well lets work something out as I still want the item. Never heard back. So on the 12th I asked eBay to help who responded with "we'll reach out and let you know in three days". Yesterday was three days and they asked what I wanted to do, so I said just refund me and they did so within an hour.

Feedback left--Item not received. No shipping info. No response from seller. eBay intervened.

Given the sellers lack of response, I dont anticipate anything in return, but if he/she reaches out I am willing to talk it over with them. I recently joined with Amazon, still trying to learn the layout but after 16 years Ive grown quite fond of eBay

 

[Zorba]

This underlines something I've had to tell a few folks over the years in various situations: "Don't ignore me". If you have a problem, LET ME KNOW what's going on, I'm *very* patient and will work you. But stonewalling *WILL* result in my becoming very grumpy very quickly.

I bought a camera lens on eBay, the seller shipped it promptly from DC. It appeared in JAX a couple of days later, then instead of going on to Orlando, it went to Atlanta, then disappeared. Seller was very responsive. I opened a case with the Post Office, they couldn't find either. Eventually, the Seller refunded me. I felt bad, but kept holding out hope that it would arrive and didn't post any feedback.

FIVE WEEKS LATER - it suddenly appears in Memphis, and beat feet it down here in a hurry! I figured it would be destroyed by then, Goddess alone knows where it had been - but it was in great shape. I made sure the seller got his money after all, and posted +++ feedback.

The difference? The seller communicated with me!

 

[Chris]

I'd leave negative feedback based on what was said above.

 

[Jramos013]

I’ve been on ebay for about 16-17 years too. In that case i would leave negative feedback. That way everyone knows the seller have done that kind of thing. I personally dont buy from anyone with less than 99.3-4

 

[jjvw]

I would leave negative or neutral with a short concise statement of what happened.

 

[Tomcat]

The term "Shit Happens" comes
to mind, but don't be an asshole with your review. Honesty will never leave a bad taste in your mouth.

 

[jeepins]

I feel for some of the eBay sellers BUT they should be prepared to step up the communication if they continue to sell knowing how messed up shipping can be at times.

I recently ordered a stainless steel spring handle for my BBQ smoker. Seller said it might take up to 30 days (that means it's coming from China). I replied, no problem no hurry. Then 2 days later he says he refunded my money and doesn't want to have so many orders like mine hanging over his head when he has no control of the delivery times that keep changing.

 

[Zorba]

I feel for some of the eBay sellers BUT they should be prepared to step up the communication if they continue to sell knowing how messed up shipping can be at times.

I recently ordered a stainless steel spring handle for my BBQ smoker. Seller said it might take up to 30 days (that means it's coming from China). I replied, no problem no hurry. Then 2 days later he says he refunded my money and doesn't want to have so many orders like mine hanging over his head when he has no control of the delivery times that keep changing.

At least the guy was upfront. I've had sellers who claimed their location was in the US, that became obviously clear once the order was placed that they were drop shipping from China - I NAILED THEM TO THE WALL with negative feedback and complaints to eBay. That has happened twice. If its upfront, that's one thing; but claiming a US address and pulling a "fast one" like that is completely unacceptable.

I've been a member of eBay since 1998 - and its only been the last year or so that I've had ANY problems with anybody there.

 

[Modoc Guy]

I’ve had lots of shipping issues with FedEx, UPS, and the Post Office in the last 8 months.

Everything’s been taking extra long, getting odd delays, and getting routed in strange ways.

Just had an Amazon sellers package go from Dallas to San Diego, back to Dallas, then finally to me in Alturas. And it took 3 1/2 weeks!

But if a vendor contacts me, like the Amazon guy did, I can work with that.

Good service/communication deserves praise.

Poor service/communication gets poor but honest feedback.

And all of us customers need it to work that way.

 

[jeepguy03]

The seller failed to respond - negative feedback is warranted.

This.

I've bought and sold quite a few things on ebay. The seller should've handled the situation. They failed to respond so they are a shitty seller and should receive the appropriate feedback.

 

[jeepguy03]

The term "Shit Happens" comes
to mind, but don't be an asshole with your review. Honesty will never leave a bad taste in your mouth.

Yes things happen, that's normal, but good communication during those "shit happens" times is what separates the good sellers from the bad. No response in my world is bad communication.