Need some Advice Regarding Communication / Refund and UCF

[Jamison C]

If this belongs in the off topic section then by all means move it. I feel that UCF is used enough to belong in the TJ section.

Some of you know I was getting ready to do a tuck with some UCF product. Last minute I changed direction and got a Savvy UA at a great price. I reached out to UCF to see if they would accept return of the product I just bought (which should not have been a problem since I had just received it). I also asked about the skid I had ordered a couple of years back and I received a "yes" on return for all items, but would have to cover shipping both ways. Fair enough. I also have a plug in the crowd for shipping so it seemed beneficial to go that route vs. trying to sell it privately.

Fair enough. I acknowledged his email, didn't hear back for a couple of weeks so I reached out again and got a response on how to proceed.

So I did exactly that. I packed up the product best a could, created a label with the place my buddy worked, and sent the goods out on the 19th. I went on vacation for a couple of weeks with very minimal service, so I followed up when I got back. I didn't get a response so I followed up again.

Still no response, so I followed up one more time this past Friday and sent him his original email to me as well as the tracking details for the product I sent back.

I am the first person in the world to resolve things with words and professionalism. I do it for a living. I also want to give small businesses the benefit of a doubt, but at this point UCF is just holding my money hostage. I'm at a loss on how to proceed from here and thought you guys might have some suggestions on how to move forward. I have been as diplomatic as possible but the complete and utter lack of communication is just absurd to me. I went this route because I figured it would be easier than to nickel and dime with with a private seller. It's been at his facility for over a month now with zero communication. No one answers the phone and email obviously isn't working.

I really didn't want to post a "hit" thread per se, but I'm stuck at how to solve this civilly with an otherwise reputable business. Thoughts?

 

[MountaineerTom]

I don’t really have anything helpful as far as getting your money back, but I also had trouble getting communication back from UCF / Matthew a couple years ago. Nothing close to what you’re dealing with, but long story short, I purchased a few decals along with my extra clearance skid and never got them. Took a quite a bit of time to get a response, which was they were out of stock and would send them out when they were back in stock. Never did receive them.

Of the different ways I tried contacting them, this was the email I got a response from.

[email protected]

I hope you get your refund soon.

 

[DaveC]

Contact your credit card, provide them all the backup and file a dispute/chargeback for the amount you should have been refunded per UCF.

Edit:
To add; you've done your due diligence and covered all basis. You have excellent backup and UCF really doesn't have a leg to stand on. I'd be surprised if they fight the dispute, since 'losing' it as a vendor will simply result in you getting the $ back that you have written proof they agreed to provide. Almost letting the cc dispute act as a defacto processing arm for them.

 

[Jamison C]

I don’t really have anything helpful as far as getting your money back, but I also had trouble getting communication back from UCF / Matthew a couple years ago. Nothing close to what you’re dealing with, but long story short, I purchased a few decals along with my extra clearance skid and never got them. Took a quite a bit of time to get a response, which was they were out of stock and would send them out when they were back in stock. Never did receive them.

Of the different ways I tried contacting them, this was the email I got a response from.

[email protected]

I hope you get your refund soon.

I did use that email as well, thanks for the suggestion. I think that’s the one he used to contact me.

Contact your credit card, provide them all the backup and file a dispute/chargeback for the amount you should have been refunded per UCF.

Edit:
To add; you've done your due diligence and covered all basis. You have excellent backup and UCF really doesn't have a leg to stand on. I'd be surprised if they fight the dispute, since 'losing' it as a vendor will simply result in you getting the $ back that you have written proof they agreed to provide. Almost letting the cc dispute act as a defacto processing arm for them.

So here’s my problem with that. On the stuff I just bought I can absolutely file the chargeback. Where I run into an issue is the skid I sent back that was ordered almost two years ago. I don’t think I’d have any recourse on that one with PayPal or whoever I used, even though he agreed to the return. What do you think?

 

[CreepinDeth]

The most recent charges, you have 60 days to contest it
you are sheeeit outta luck on anything from 2 years ago

They dont have a phone number?

 

[DaveC]

I did use that email as well, thanks for the suggestion. I think that’s the one he used to contact me.



So here’s my problem with that. On the stuff I just bought I can absolutely file the chargeback. Where I run into an issue is the skid I sent back that was ordered almost two years ago. I don’t think I’d have any recourse on that one with PayPal or whoever I used, even though he agreed to the return. What do you think?

Ah, vegged on the older stuff. I'd see if they have a Facebook page and try posting there nicely without details to try to stir up a response, then hopefully you'll be able to connect and work it out.

At the same time, I'd reach out to your cc company to discuss the older items. With the recent emails confirming an authorized return and commitment to refund they may look at it differently.

Once you go the chargeback route, i imagine the older stuff is off the table, so hopefully you can shake the tree enough via Facebook to generate a conversation while possibly getting the cc company to make an exception on the older stuff in the background in case you wind up having to go that route.