Should I ask for a replacement RS5000X shock?

[Blanquito]

Just got my 4 new Rancho RS5000X shocks for my 99 TJ. They are for 0-2" lift. So of course I wanted to feel how theses things operate before installing them. After simply fully compressing them and letting them rebound freely I noticed that one of the rear shocks rebounds to full extension much quicker than the other rear and both front shocks. I am thinking it is a manufacturing defect. I cycled them many times to try to "equalize" the fluids/gasses. I mean brand new shocks should all rebound at about the same rate, wouldn't you think? I guess I will contact the seller and request a replacement. I ordered through our forum's Amazon store. Also, one of the boxes for the rear shocks was already open. I don't know if that is the "faulty" one or not.

 

[k-huevo]

Unequal rebound speed across RS5000X shocks is not a problem according to Tenneco, and typically uneven based on my experience. No rebound, or stuck, is a defect. Be sure to cycle the shock in the upright position.

 

[Blanquito]

OK
So I was on the phone with BoostProjects (Seller) and they were ready to set up an exchange. As we were talking, I cycled them a few more times and now the full rebound has less than a second between them. Told them that was the best customer service I ever had! LOL! As soon as my black boots arrive they are going in!

 

[TJRick]

OK
So I was on the phone with BoosProjects (Seller) and they were ready to set up an exchange. As we were talking, I cycled them a few more times and now the full rebound has less than a second between them. Told them that was the best customer service I ever had! LOL! As soon as my black boots arrive they are going in!

Good deal!

Where did you buy the black boots from?

 

[Blanquito]

2
2 of Daystar, Universal Pair Full Size Shock Boots with Zip Ties in Shock Therapy Bag, Black, KU20002BK, Made in America
Sold by: EZ Wheeler
From Amazon
The rear boots are different and are hard plastic. I am going to have to spray them black.

 

[freedom_in_4low]

nice. I painted my shock bodies silver, which now matches the color combo of the RS9000, but it still doesn't look as good as it would with black boots.