Savvy (nonexistent) customer service

[Zorba]

Yes. My manager or I. Daily.

Good. That's the way it should be. I expect an answer within 24 hours (business days). More often, its 2 or 3 days. I'll grumble, but accept that. A non-response is unacceptable as several have found out over the years. Ignore me at your peril. If you have a problem, TELL me! I'll work with you, but ignoring me is NOT an option. I'll get on a damn plane if I have to!!

 

[chimmike]

50 people will pile on about how wonderful Savvy is, can do no wrong, etc, etc.

I don't have a dog in this fight,

This is precisely the problem with forums. As much good as they bring, groupthink destroys productive conversations sometimes.

I have no dog in this fight either, and I'm still deciding on a lift. I am leaning that way because of quality of parts used.

 

[Ironman]

I recently bought their transfer case shifter. I called, texted and emailed them with a question and to say I was ready to buy. Guess I got lucky and it only took a day to respond. If I had your experience that would be my last purchase from them. Good luck!

 

[L J]

I'm not the one that dragged him into it. I didn't mention him by name. I don't know who he is, but it sure seems like someone thought he'd have all of the answers to savvy's refusal to address the situation.

I appreciate where you're coming from, but you have failed, yet again, to actually address the issue that I was sent incorrect parts by your company. I called and verified with currie which springs are the correct ones for a TJ. Searching YOUR website for the part number I received brings up the part number I SHOULD have received, not the part I actually searched. You sent me the wrong parts, is all I see. All I want is for your company to make it right, and nobody will actually have that conversation. As I said in my Facebook messages to your company, if its right and you can show me its right, then it's right and I'll move forward and see where it settles when everything is complete.

 

[accidentproneroane]

Good. That's the way it should be. I expect an answer within 24 hours (business days). More often, its 2 or 3 days. I'll grumble, but accept that. A non-response is unacceptable as several have found out over the years. Ignore me at your peril. If you have a problem, TELL me! I'll work with you, but ignoring me is NOT an option. I'll get on a damn plane if I have to!!

Yeah, I recently had a 6-month dispute with Ford, that I ultimately won, where I explicitly remember telling them I'd fly to Michigan to raise hell, if need be.

I can't disclose all of the details, but I won.

 

[accidentproneroane]

View attachment 279523

You must've missed the part where someone else (the admin, I might add) tagged him and said that he "always leaves it to Blaine to explain"

 

[L J]

You must've missed the part where someone else (the admin, I might add) tagged him and said that he "always leaves it to Blaine to explain"

No, I missed the part where Chris said that mrblaine was Savvy or Savvy was mrblaine.

 

[chimmike]

No, I missed the part where Chris said that mrblaine was Savvy or Savvy was mrblaine.

for someone new to the forum, when an admin says someone will respond, o it's safe to assume the person to whom was referred is an employee of said operation, no?
Or are we just trying to be belligerent to a new guy... the ol "discredit the newbie" thing.

 

[accidentproneroane]

No, I missed the part where Chris said that mrblaine was Savvy or Savvy was mrblaine.

Usually, you don't look for a third-party to explain the shortcomings of a business to that business's unhappy customer. It was an assumption, and I still believe it was a reasonable conclusion to jump to. If I'm wrong, I'm wrong. I'm not looking to an Internet forum for validation. I want my problem resolved. That's it.

 

[CherokeeKid]

Same experience with Savvy. No response to email, no response to phone calls; as of yet. But thanks for posting, kind of answered my question about rear springs. I'd read in other threads that Savvy only uses LJ rear springs which is what I contacted them about as I want the LJ rear springs. I don't mind a bit of rake and I usually carry quite a bit of tools and gear in the back and would expect it to level out.

 

[L J]

for someone new to the forum, when an admin says someone will respond, o it's safe to assume the person to whom was referred is an employee of said operation, no?

No. If Chris would have posted mrblaine, owner of Savvy ..., it would be safe to assume.

Or are we just trying to be belligerent to a new guy... the ol "discredit the newbie" thing.

That's rather pathetic.

 

[mrblaine]

I appreciate where you're coming from, but you have failed, yet again, to actually address the issue that I was sent incorrect parts by your company.

Try again sweetie. Not my company.

I called and verified with currie which springs are the correct ones for a TJ. Searching YOUR website for the part number I received brings up the part number I SHOULD have received, not the part I actually searched. You sent me the wrong parts, is all I see.

Sorry, same answer, not my company. I have never worked there. I have no way to solve your problem.

All I want is for your company to make it right, and nobody will actually have that conversation. As I said in my Facebook messages to your company, if its right and you can show me its right, then it's right and I'll move forward and see where it settles when everything is complete. But just telling me to shut up and color isn't going to do it.

I'm not telling you to shut up and color. I'm telling you that without the rig the way you are going to drive it, you're pissing in the wind. I do this day in and day out.

I am not going to continue to spend money when everything I can find indicates that I was sent the wrong parts.


And as for another comment above, the jeep isn't getting doors, a hard top, or a rear seat.

View attachment 279516

If I could solve your problem I would. I can't.

 

[L J]

Usually, you don't look for a third-party to explain the shortcomings of a business to that business's unhappy customer.

I don't come to a third-party to belly ache about the shortcomings of an unrelated business.

It was an assumption, and I still believe it was a reasonable conclusion to jump to. If I'm wrong, I'm wrong.

You are wrong.

I'm not looking to an Internet forum for validation. I want my problem resolved. That's it.

Then take your problem up with the company. This isn't the Savvy forum.

 

[mrblaine]

I recently dealt with a very small, one man company. He does NOT return emails (I tried), and states up front on his website that he has a 4 to 10 week lead time as he's slammed. He also states to get in touch with him to use facebook. Unprofessional as hell as far as I'm concerned. BUT - I ordered his product anyway as he has a stellar reputation. At 11 weeks I tried email with no response. No other way for me to contact him, so I just held on and hoped. Didn't even get a shipping notification, but about 2 weeks later, the product showed up unlooked for. And its beautiful - but thank Goddess there wasn't a problem with it, there's no public way to reach the guy!

My apologies, I'll try to get it out faster next time.

 

[mrblaine]

I'm not the one that dragged him into it. I didn't mention him by name. I don't know who he is, but it sure seems like someone thought he'd have all of the answers to savvy's refusal to address the situation.

Chris was fucking with me and then by extension, you because he knows I can't fix shit that goes on down there.

 

[mrblaine]

I lot of my customers have my personal phone number. Especially if they've ever had a problem with my company. Not all. But it's relatively easy to find and if people do reach out on a third-party website, they're reaching out to me, directly, not an employee. Or they're reaching out to the company we contract for, which means that myself or my manger (who is a board member) receive that information first. Depending on the situation, one of my employees may be the one to reach back out to them, but I get the information first.

All of my customers have my personal pocket phone number. I don't make them hunt for it, I put it on a business card and stick it in the order.

 

[mrblaine]

I will try that. Thanks.

Don't hold your breath. I can't get him to respond to my emails now.

 

[mrblaine]

I'll get on a damn plane if I have to!!

Thanks for that. Order something from me so I can hand it to you when you fly in for a visit. I knew there was a way to get to meet you. Now I know.

 

[mrblaine]

Yeah, I recently had a 6-month dispute with Ford, that I ultimately won, where I explicitly remember telling them I'd fly to Michigan to raise hell, if need be.

I can't disclose all of the details, but I won.

When you have some real horsepower, the PTB at Jeep call you and request your presence at the home office to explain yourself. I know that guy. He did have to go.

 

[mrblaine]

You must've missed the part where someone else (the admin, I might add) tagged him and said that he "always leaves it to Blaine to explain"

Chris will be along shortly to apologize. Or I can give you his phone number and you can make him apologize for being a dick to both of us.