This isn't really how I envisioned my first post going, but...
Back in June, I ordered a 3" TJ kit from Savvy. Everything showed up in a timely manner; however, this has been a side project for my mechanic at work and we needed to address other issues (like getting it running smoothly) before moving on to the lift kit.
Anyway, we finally got to the springs, which is the purpose for this post.
The front springs installed perfectly and look correct; however, when we installed the rear springs, the Jeep sits way too high. With that said, the fuel tank and rear seats are removed... but I weigh 260ish pounds (last time I was on a scale). With me standing in the back, it still sits too high. So we started searching part numbers to be sure we received the correct springs.
Part numbers shipped to me
Rear: CE 9131 RH1(3" LJ rear springs)
Front: CE 9133 F1 (3" TJ front springs)
At this point, I reached out to Savvy with all the the details and photos of the springs and the Jeep.
First, I called the phone number on their website. That directed me to either email or text that phone number. So I emailed the address on the website on 9/14. I received no response, so I sent a text on 9/15. On 9/16, having received no response, I reached out on Facebook. No response. on 9/17, I followed up with another Facebook message, which is when I finally received a message from them telling me that the CE 9131 RH1 are the correct springs. They asked if it was sitting high and for a photo of the Jeep, which I promptly provided. I was then told that currie/rock jock had been changing part numbers, as if it is somehow someone else's fault that they shipped me the wrong parts, and that the person would reach out to Gerald to "see what [they] can do."
They then asked if the gas tank that is sitting on the floor in the photo of the jeep was the tank for the jeep, which is when I explained to them that even with 270lbs directly over the axle, it still sits too high. This was the last communication from them, on 17 Sept. Request for updated information sent to the same message chain have been seen, but ignored, despite sending screenshots of the currie/rockjock website with part numbers.
On Friday 9/24, I called currie/rockjock to make sure that I was in fact correct and that I was ordering the correct replacement parts. I then informed savvy that I would be ordering the correct part number directly from currie/rockjock and that I would COD the originals back to them in the amount of $250 (which is the amount spent on the replacement springs)+shipping for the parts I ordered and the shipment back to Savvy. Still... No response.
Who runs this place? How are they still in business if they refuse to provide customer service? Has anyone else had similar issues? Does anyone have contact information for someone who will actually address the issue? I have screenshots of everything I've sent and will happily provide those, if needed.
Back in June, I ordered a 3" TJ kit from Savvy. Everything showed up in a timely manner; however, this has been a side project for my mechanic at work and we needed to address other issues (like getting it running smoothly) before moving on to the lift kit.
Anyway, we finally got to the springs, which is the purpose for this post.
The front springs installed perfectly and look correct; however, when we installed the rear springs, the Jeep sits way too high. With that said, the fuel tank and rear seats are removed... but I weigh 260ish pounds (last time I was on a scale). With me standing in the back, it still sits too high. So we started searching part numbers to be sure we received the correct springs.
Part numbers shipped to me
Rear: CE 9131 RH1(3" LJ rear springs)
Front: CE 9133 F1 (3" TJ front springs)
At this point, I reached out to Savvy with all the the details and photos of the springs and the Jeep.
First, I called the phone number on their website. That directed me to either email or text that phone number. So I emailed the address on the website on 9/14. I received no response, so I sent a text on 9/15. On 9/16, having received no response, I reached out on Facebook. No response. on 9/17, I followed up with another Facebook message, which is when I finally received a message from them telling me that the CE 9131 RH1 are the correct springs. They asked if it was sitting high and for a photo of the Jeep, which I promptly provided. I was then told that currie/rock jock had been changing part numbers, as if it is somehow someone else's fault that they shipped me the wrong parts, and that the person would reach out to Gerald to "see what [they] can do."
They then asked if the gas tank that is sitting on the floor in the photo of the jeep was the tank for the jeep, which is when I explained to them that even with 270lbs directly over the axle, it still sits too high. This was the last communication from them, on 17 Sept. Request for updated information sent to the same message chain have been seen, but ignored, despite sending screenshots of the currie/rockjock website with part numbers.
On Friday 9/24, I called currie/rockjock to make sure that I was in fact correct and that I was ordering the correct replacement parts. I then informed savvy that I would be ordering the correct part number directly from currie/rockjock and that I would COD the originals back to them in the amount of $250 (which is the amount spent on the replacement springs)+shipping for the parts I ordered and the shipment back to Savvy. Still... No response.
Who runs this place? How are they still in business if they refuse to provide customer service? Has anyone else had similar issues? Does anyone have contact information for someone who will actually address the issue? I have screenshots of everything I've sent and will happily provide those, if needed.
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