That's better than a lot of shops I've dealt with.
I agree. I'm not worried about them not fixing it. They're a stand-up shop, and when I had that issue with the re-gear, they fixed it no questions asked and had it done the next day.
So they'll fix it, that's not my concern. I think my main concern is that I wish they had just contacted Blaine in the first place, especially being as this is their first Savvy mid-arm / outboard shock install they've done.
If I was doing something like that for the first time, I'd be seeking as much help as I could get from others who had done it before me.
My other concern is my level of OCD. Unless I know something was done correctly with very good attention to detail, I'm not going to be happy. My wife always gets on my case about my OCD and how everything has to be "perfect" with me.