What the customer wants isn't necessarily what is best for the customer. Many customers assume the seller knows what is best for the customer. Many sellers are more than happy to sell the customer whatever they think they want.But they sell kits with just springs, all the way up to the "kitchen sink". If that's what the customer wants, why not sell it? If he wants it, he's going to get it anyway. It's no indication of quality or even nafariousness.
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There are several layers of vicious circles working together that can create a dark smelly pit of ground up hopelessness.