Morris 4x4 Center

[Camarors7]

Hey guys,

I had a terrible experience with their customer service that I will never spend money with them again. Anyone else want to share their stories. They sent me packages that were destroyed and concerning while still charging returning shipping. I would stay away from this company

 

[InfamousCanadian]

I ordered seat belts from them. When they didn't have the color I ordered they contacted me and sent me another color (which ended up being the one I should have gotten to match my Jeep in the first place). Not only did they come early (and I live in Canada), but were in good shape. No complaints.

 

[Ericict]

Hey guys,

I had a terrible experience with their customer service that I will never spend money with them again. Anyone else want to share their stories. They sent me packages that were destroyed and concerning while still charging returning shipping. I would stay away from this company

Was it the shipper that damaged the shipment?

 

[jeepins]

I just replied to another Morris4x4 thread... never had bad experience with them personally and have bought quite a bit taking advantage of their sales, etc. But same with RockAuto.. never a problem but I have friends who have had pretty bad experiences with them. Random weirdness I think?

 

[Camarors7]

Was it the shipper that damaged the shipment?

I think it was the shipper but also partly Morris for not packing it well. They just shipped it in Manufacturing packaging. In the end, I didn’t want to pay return shipping so I cancelled the return.

 

[Fonz54]

I recently ordered new Kentrol hood latches for my TJ. No problems.

 

[Ericict]

I think it was the shipper but also partly Morris for not packing it well. They just shipped it in Manufacturing packaging. In the end, I didn’t want to pay return shipping so I cancelled the return.

No issue with the product? All ok on that front?

 

[MallCrawlOnTons]

Bought a few replacement parts, never had an issue.

 

[Camarors7]

No issue with the product? All ok on that front?

I won’t actually know until I install them. Initially I didn’t want to install them to make sure I was in compliance with their return policy

 

[DuncLJ]

I've used them at least 10 times. never had any problems.

 

[pagrey]

Your post says they sent you destroyed packages, did the packages get damaged in shipping? Do you feel Morris packaged the item poorly? If you don't mind me asking what was the item, what was the carrier and what was the damage?

 

[Camarors7]

Your post says they sent you destroyed packages, did the packages get damaged in shipping? Do you feel Morris packaged the item poorly? If you don't mind me asking what was the item, what was the carrier and what was the damage?

The packages were damaged and Morris didn’t care but seem to place the blame on me. Morris didn’t do any packing but just sent it in manufacture package. I’ll update the post once I install the parts and figure out If there are any damages. Seems like I will have to deal with manufacturer because Morris had poor customer service

 

[Ericict]

The packages were damaged and Morris didn’t care but seem to place the blame on me. Morris didn’t do any packing but just sent it in manufacture package. I’ll update the post once I install the parts and figure out If there are any damages. Seems like I will have to deal with manufacturer because Morris had poor customer service

What was the part?

 

[Serbonze]

If it was sent in the manufactures packaging, then it was likely drop shipped and Morris 4x4 never even had it in their possession.

Again..what was the part?

 

[pagrey]

The packages were damaged and Morris didn’t care but seem to place the blame on me. Morris didn’t do any packing but just sent it in manufacture package. I’ll update the post once I install the parts and figure out If there are any damages. Seems like I will have to deal with manufacturer because Morris had poor customer service

Sucks you had a bad experience, hope the part goes on and all is good.

 

[Camarors7]

Suspension parts. My appointment is next week to get it installed. We shall see.

 

[PointerTJ]

They do drop ship products, I ordered a JeepAir kit from them last week and it came directly from JeepAir. My bank flagged the charge on Morris’ site since I don’t normally use that account for large purchases but a Morris employee called me first thing the next morning to get it sorted and threw and extra couple bucks discount towards it even though the issue was all on my bank.

I would find out if it was drop shipped. If it was then ask them look at the vendor that shipped it. Maybe they have had other issues with that same vendor. If so you would be doing Morris and other Jeepers a favor.

When it comes to customer service and online stores just keep trying and POLITELY pestering. You’ll get someone on the other end that makes it right eventually. Not an excuse for the first rude person though.