Almost two years back, I bought a high-end Lenovo gaming laptop - not for gaming (I have no use for gaming), but for 3D modeling and scanning. I bought an extended warranty for it when it expired, and recently the left shift key stopped working. My warranty includes next-day, in-home service, so I called, went through an hour of troubleshooting, and was finally told it needed a keyboard (duh!) They set up a repair case. My next-day service turned into "in two weeks" service because the parts were out of stock.
So, Thursday, the tech showed up. I was at work, but Mrs. sab was there at home to babysit the tech. He spent four hours there, and when he left, he said that I'd need to have my Bitlocker keys at startup. I asked him why changing a keyboard would require those keys, and he said, "well, in addition to the keyboard, they sent a new motherboard." Huh? Ok. Weird.
Thursday night, I got home, entered the Bitlocker keys, and started using the laptop. Immediately, I noticed that the touch pad no longer worked. I tried everything I could think of to get it working, but it just didn't work. My immediate thought - the tech didn't re-connect it. No bid deal - I have an external mouse. I called tech support and reported the problem. After another 30 minutes of trouble-shooting, they recommended sending it in for service. I told them that I paid for the premium extended warranty to get next-day, in-home service, and that's what I expected. They agreed to send a tech out again - with another new motherboard. They want to be sure that the new motherboard isn't the problem.
And then it got worse. By the end of the evening, I realized that the sound no longer worked, but the worst problem - the battery won't charge. By Friday morning, it was dead. And that's where I'm at - waiting on a second appointment to fix all these problems that popped up after the shift key was fixed. Hopefully I'll get an appointment Monday, and hopefully with a smarter technician. I do everything on my laptop, and it sucks to not have it. I'm typing this on my work laptop, but it's locked-down, and it's not a very robust setup, so I can only do basic things on it.
I guess computer service is like all other service these days - terrible!