Used XRC 9590 one time at drummond. Worked like a champ!
Came home and un-spooled, cleaned and oiled wire. When doing this two things happened.
1. The wired remote would stop working. I would slap the remote a few times and it would work again. It worked fine in out, just not in. I had to slap it a lot to get it to finish spooling. Its a loose wire in the remote.
2. The remote socket, in the solenoid housing looked a bit weak, crumbly, when I installed it, but felt fine. Amazon reviews said this was a weak spot. Now, the entire socket seems to be broken and sliding out.
I purchased this winch in March.
Sent Smittybilt an email. No additional questions asked, they are sending a new housing and a new remote. Its on back order, but should ship in 2-3 weeks. I hope it was that easy!
UPDATE: New cover and new remote delivered! Very happy.