Had a bedroom window that needed to be replaced. We’d used a guy a couple years before and that went pretty well so we called him again. He sent some guys out to measure the window. After many phone calls and 6 months they call and have the window. They come out and install it. I’m doing stuff and just checking on them periodically. They’re about done and I walk in the room and the new window is 50:50 whereas the window on the other side of the bed is 40:60. I point out the obvious, it looks like hell. They leave the bill and say they’ll tell the boss, so we call because that’s the only way to get things done. He then tells us they only make 50:50 aluminum windows and tries to upsale us another matching window (not even considering I have about 8 more 40:60 windows in the house). He wants another $500+ for this window. So I’m pissed, o go to the window, figure out its Millgard, go on the website, and call. I ask, do you make 40:60 aluminum windows? Yes, we make to spec. So I call the guy back and tell him. He calls Millgard himself and is shocked. He replaced my window with the right one. How is it these people don’t even know their products? And customers like me have to do the research and fill them in? Idiots