You truly have no idea. We are miniscule. When we find a problem with a part we buy to build stuff, going through all of them to do a 100% check is a giant pain in the ass. On their scale, it has to be a nightmare.
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I do have an idea. But I was talking about the poor son of a bitch I get ahold of Monday. I’m a superintendent for large power line company. My jobs are multi million dollar jobs. I understand expensive mistakes well.
I bought it from 4 wheel parts (now hold the hate-mail, I ordered before I joined this forum).
Agree with @mrblaine : It is an Eaton issue. If we return them to 4WP/Qtec, who knows how long before a replacement arrives. Our choices in the order I prefer:
1) Eaton sends me a replacement component that I can install.
2) Send it back to Eaton if the turn-around time is short. Don't care if they replace it of rework it to print.
Last resort) return to 4WP and try to find another.
I still have Barney's email at Eaton from the bent tab issue where they replaced the stators. I will be contacting him tomorrow.
As long as the poor son of a bitch you tear a new one is the guy who put the wrong side gears in, we're good.
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I know MrBlaine. I’m just still upset. This has been a one hell of a rabbit hole to go down. And now it just got a whole lot worse. Mistakes happen and that’s life. Was just venting. I truly appreciate y’all listening and sharing y’all’s experience and advice. I’ve been excited like a little kid over this build and now this.
Stuff happens, this is a great story. Sucks you might miss a trip or wheeling time but having different splines on the diff is funny as hell. It'll make a good campfire story.
It may not be as bad as you think. I called Eaton on a Monday for the bent tabs, and had replacement Stators in my hands on that Thursday.
I will keep you posted Monday AM.
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I wonder if there's an equal number of 27 spline kits with 30s in them?
This is a case of mistakes at the factory. However, if Eaton Customer Service handles this one like they handled the bent tabs issue, then there should be no issue.
Chock it up to covid labor shortages.
Having great customer service is a rare thing. As long as they resolve it quickly, I'm good
Absolutely. For every action, there is an equal and opposite reaction! Pain is alway conserved.
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Could be. I assume none of have intimate knowledge of Eatons manufacturing and assembly process. It’s all speculation at this point.
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This is not a reflection on the quality of Eaton lockers. They make a damn fine locker. Any company is susceptible to making mistakes. Last I checked they are still ran by humans.
Naw - Eatons are great by all accounts. I'm just pullin' forum legs - several here do NOT like OX!
We are all human but some days trying to figure if I screwed up, my help screwed up, my parts supplier screwed up, or if the customer is just not paying attention is beyond difficult. Hey, this part doesn't fit. They have always fit, I check them to make sure they fit, are you sure we aren't just confused? Nope, doesn't fit. Are you sure because if you are sure, I have to pull 200 knuckles off the shelf and test fit all of them again. You are about to make me spend a lot of time and effort to make sure no one else gets this bad part. Then if it is bad, then I have to get the engineer involved, the machine shop involved, and the foundry involved to find out why it doesn't fit. Are you sure you don't want to just check it to see if maybe you are confused?
Let me try again. Then a few days later. I was confused.
That could be worse if the 27 spline shaft could fit into the locker without knowing and you start driving.