Eaton E-Locker Customer Service?

[Jordan]

I had a question regarding an Eaton e locker and their customer service. Recently I had an eaton e locker installed in my jeep and the locker broke upon first use the day it was installed. I had purchased it for 4Wheel parts they sent me a new one at no cost and everything installed fine and works perfectly. My problem is that I got stuck with a $500 shop bill just to install the second locker. I called Eaton’s customer service since the locker was made wrong and the guys I talked to didn’t ever care and they won’t even reimburse me for the shop labor for the locker. The locker is for the Dana 44 rear end. What Can I do?

 

[Rob5589]

Bummer. It's tough with aftermarket, off road products. Unless labor is specifically covered in some sort of warranty, you are out $500.

 

[JMT]

Always get the shop to source the locker. Then they will take the hit