That is good info that will save people some money and heartache.
i hate looking at Amazon reviews of people who installed a top 5 minutes earlier.
Mastertop Skymaster
- Thread starter sierradmax
- Start date
i hate looking at Amazon reviews of people who installed a top 5 minutes earlier.
man that sucks. I ordered the same top in early June and it still hasn't even shipped, and the estimated ship date has now moved out to July 22nd. Might just cancel and order the bestop. I was really looking forward to trying out Twill; I've only had black diamond so far.
Quadratec does have them in stock according to their website, if you want to risk it.
I really like the looks of the top and it seems well made. It's just god aweful loud compared to a stock soft top.
I was in my brothers JK today, he has a bestop Trektop on his and it's a whole lot quieter.
Not sure if it will help with this top, but I have found that my Quadratec replacement top is loud as hell on the highway, but if I put the fan speed to three and choose outside air (as opposed to recirculate) the pressure inside builds up just enough to lesson the noise. When it's on recirculate, the side windows get sucked in and she's boomy and LOUD. But, select outside air and turn the fan speed up and the side windows puff out like a balloon and the noise level, although still loud, is much more tolerable. Just a suggestion to try before you write the top off.
Just received an email from Jerry @ Master top. He is going to call me on Monday.
Update.... Never received the phone call. The last interaction I had with Jerry was that he was "stumped" and would check with the factory and get back to me.
I tried re-adjusting the top several times, without any success.
The local trim shop we deal with said, he feels the material is too thin and keeps stretching.
I did email Master Top two more times and did not receive anymore replies.
I contacted Quadratec and am returning it. I guess I'll be spending the extra $$$ for a Bestop
hosejockey69
Member
I know a lot of people dislike Quadratec, but they handled my top issue very well.
I reviewed the issue with the girl in customer service (sorry forgot her name), told her what was going on.
She asked a few specific questions regarding the top material, then said it sounds like you received a bad top.
She offered me some options,
1) refund
2) exchange for the same top
3) exchange for a different top
So I guess I'm glutton for punishment because I chose to try another Master Top.
I received a return shipping label via e-mail within 5 minutes of our phone conversation yesterday.
And.... FexEx just dropped off the new top at 9am this morning.
She told me if I'm not happy with the replacement top, they will do whatever they need to do to make it right.
I reviewed the issue with the girl in customer service (sorry forgot her name), told her what was going on.
She asked a few specific questions regarding the top material, then said it sounds like you received a bad top.
She offered me some options,
1) refund
2) exchange for the same top
3) exchange for a different top
So I guess I'm glutton for punishment because I chose to try another Master Top.
I received a return shipping label via e-mail within 5 minutes of our phone conversation yesterday.
And.... FexEx just dropped off the new top at 9am this morning.
She told me if I'm not happy with the replacement top, they will do whatever they need to do to make it right.
Thanks, but hopefully I think I got it covered. I had the top installed and aligned right. The material appeared to be stretching to much.
The girl at quadratec asked me very specific questions regarding the material. I told her the Twill material seems very thin and flimsy compared to my original sailcloth material. She also asked what the inside of the material looked like. When I gave her my reply, she said..... you got a bad top.
We'll see what happens after I install this one. If it's just as bad, I'll pay the difference for the Bestop Replace-a-top
OP
Yeh, The replacement top is going back. It's just as bad as the first one.
I should have went with the Bestop Replace-a-top.
I should have went with the Bestop Replace-a-top.
I don't have the top for my TJ yet.. going to order this weekend. I had the Trektop Nx on my JK and would take the plastic corner supports out for summer, when I am likely to be rolling them and put them back in for winter. it was a wee bit saggy, but when zipped in the windows stayed reasonably flat and whole lot easier to deal with on all counts.
I've toiled with whether to get the Mastertop in Twill (actually ordered and canceled it twice) or the Trektop in Black Diamond, which is what I had on the JK. I'm going to go with the Trektop. Searching for the best price. I love the look of Twill and think it is likely quieter, but to my eyes it is out of place on the TJ. I have a few cans of Duplicolor Vinyl and Cloth paint and will do the inside of the Trektop when time allows.
I also ordered the Mastertop window roll and returned it. Far too bulky. I'll stick with a large beach towel, as it works fine and is a multi use item.