On the bright side their customer service is better than saavy apparently
Rockauto customer service
- Thread starter 05RubiHara
- Start date
OP
Ordered part
Found it was missing pieces
Got mad about lack of in person Rockauto customer service
Posted online
Received helpful feedback about correct part
Received no helpful feedback about other places to buy ACC merchandise
Fixed it for ya, internet savant
fourpointzero
TJ Addict
See, I don't play that shyt with RA. I've ordered from them years ago, before they started to advertise everywhere. If I was desperate for a part I needed that there was no way in hell I was getting elsewhere- then they'd be my source.
Ordering from rock auto would give me the insure feeling I'd get back when I was a kid and ordered some trinket or demo from the back of an obscure magazine.
Ordering from rock auto would give me the insure feeling I'd get back when I was a kid and ordered some trinket or demo from the back of an obscure magazine.
OP
I've learned that the hard way...See, I don't play that shyt with RA. I've ordered from them years ago, before they started to advertise everywhere. If I was desperate for a part I needed that there was no way in hell I was getting elsewhere- then they'd be my source.
Ordering from rock auto would give me the insure feeling I'd get back when I was a kid and ordered some trinket or demo from the back of an obscure magazine.
RA doesn’t sell in Colorado, so I found OC auto carpets. I just spent a little more, maybe $70-80 because of shipping.
https://www.ocautocarpets.com/
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OP
I've "mostly" had good luck with RA - although they did send me the wrong belts for the old MBZ. Then charged me return shipping on one of them - which was annoying. With that said, they're so darn cheap, that I'm still money ahead - plus even the dealer sometimes has problems speccing the correct parts.
But you have to watch them - I needed to order a pair of radiator-to-auto-tranny hoses for the MBZ just yesterday. RA had them, and they looked correct. However, they only had "Sun Chow Mien" or some such Chinesium part so I went elsewhere.
But you have to watch them - I needed to order a pair of radiator-to-auto-tranny hoses for the MBZ just yesterday. RA had them, and they looked correct. However, they only had "Sun Chow Mien" or some such Chinesium part so I went elsewhere.
OP
You are not helpful
Internet troll is your game
Pathetic life, no?
No real kireji or kigo, so you'll have to settle for senryu. Have a good day!
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I ordered a fuel pump, arrived broken, so I contacted them and asked that they ship me a new part. When I received the label I noticed they are in Carson, not far at all from me. I asked if I could just drop the part and pick up the new one, they said no, they are online only, I asked how UPS would drop the package and pick up a new one, she would bite and said that I needed to ship it back, they would inspect it and if it was broken and not my fault they would then send me a new one. I paid to have the original expedited but they would not expedite the replacement. I had to buy it from amazon instead, but they cant ship to Ca so I had to ship it to my shop in Vegas and have it overnighted to me. That was my first and last time buying from Rockauto, especially when comparing the customer service I was receiving from Genright, That's a company who knows how to treat customers.
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I ordered a cv axle and it looked correct but had an outside threaded shaft that would not install correctly (one metric size too large).
It was not a fun time attempting to explain that the part doesn’t work but the box says it’s the correct part. I had other issues where parts arrived but definitely were not the brand that I paid for.
I only use RA when I have to due to the shipping & returns hassle. Back in 2005 I bought everything I could from them.
It was not a fun time attempting to explain that the part doesn’t work but the box says it’s the correct part. I had other issues where parts arrived but definitely were not the brand that I paid for.
I only use RA when I have to due to the shipping & returns hassle. Back in 2005 I bought everything I could from them.
Winks42
TJ Enthusiast
I usually like Rockauto but you have to be careful of their shipping costs. They have warehouses all over and you might order 6 parts that come from 6 different warehouses, each with its own shipping charge tacked on.
