What turned me off was Rusty's virtually non-existent post-sales support years ago. There were complaints all over about his products, especially his soft tops, that weren't working or fitting properly and they weren't getting any help from Rusty... he was basically ignoring some very loud complaints.Woah, what's wrong with Rusty's? I was thinking about using their tire carrier. (I've never bought from them before)
Not only that but he only gives back store credit no matter what issues you have (be it his fault or yours) (yay, money now limited to his awful store), and obviously it got to be bad enough overall because he had to put up a “why do I hear so much bad stuff about Rusty’s?” question on his FAQ page. Obviously you’re doing something wrong if you have to make that embarrassing clarification proactively on your own website. I have honestly heard 95% bad and maybe 5% good, and that might be too heavy on the good.What turned me off was Rusty's virtually non-existent post-sales support years ago. There were complaints all over about his products, especially his soft tops, that weren't working or fitting properly and they weren't getting any help from Rusty... he was basically ignoring some very loud complaints.