I'm sorry to hear your issue hasn't been resolved yet, I'll get with Shawna and see where everything stands. As for the discount, thats out of my hands unfortunately.
I'll give you an update as soon as I get one!
~Crystal@Bestop
That sounds good, but, and I have to tell you, when I initiated this, and after about 20 emails back and fourth, and a couple of weeks, still no resolution, and escalation to the second rep, I tried to get you guys to just send me two side windows, So I can preserve my other ones, and drop the issue with the Sunrider option, just not use it, and just be happy using the top in Safari mode, windows out, spares to roll up in the bestop duffel I bought from you. Told the rep that would make me happy, or at least appeased.
But, I got the same "No, can't authorize that" response that I keep getting on everything else. And at this point, based on a few threads in the forums about the issue, and other customers having the same experiences with the Sunrider, and your customer service, I'm honestly starting to doubt there is a real fix for the problem.
And having been trained in, and in customer service, and dealing with people most of my 56 years, what I keep hearing from Bestop is what customers should never hear over, and over, and that is-
"No", "no," "and can't do that", and customers do not want to hear, what a company can't do for them, but they should be hearing, what you can do for them. That's the way Bestop used to be, and you could also talk to someone over the phone instead of a month of messaging. I also have other issues with the top that I have not brought up during this, and other problems I let drop, or fixed myself, but now that I may actually have your ear, and we're in a public forum, one of the issues is alignment, the gap between header and top, to the Windshield top, is gapped about a half an inch on one side, and almost normal on the other.
And yes, I've sent pics, you guy's sent a replacement header kit, and still the same. So I've just lived with that.
And it's a straight, un-wrecked jeep, windshields not warped, and installed a new header seal and perfect bestop installation.
I'm not a complainer, I've tried to be agreeable and understanding of staffing issues, and new employees, current times, but really just want this resolved.
Again, that's why I spent a lot of money for the best, most expensive top you sell, and on the market, was for the warranty as much or more than for the look of twill.
I have to keep repeating myself to every rep.
