Bestop Special Order SNAFU

[notnsuv]

Special ordered Bestop upper half doors with part numbers exclusive to the GenRight half doors. It took a few months but they arrived today. I opened them immediately to find they're not even close to mirror image of one another, as in driver/passenger side. Nothing about them is similar.
Turns out they sent me one correct door and one not even close. What should have been 340.69P (to match the 340.68P) is labeled 237.10P. I'm on the Customer Service call back list and have sent an email. Since the order took a couple months or more to get, I can't help but wonder if correcting it might also, in which case I'll likely cancel, ask for an RMA and forget the whole thing.

1st world problem for sure but thought I'd ask if someone here might have received a 'matched' set to what I got today with my door and one of theirs? So, if you're looking to swap a NIB Bestop 237.10P for a NIB Bestop 340.69P give me a shout and maybe Bestop will cover the shipping... IDJITS!

That's some funny shit right there!

 

[freedom_in_4low]

at least it was obvious enough to notice. Hope it works out.

I thought I'd be cute and order an open box set of bestop uppers on ebay last year and what showed up looked about right but didn't fit worth a damn. I beat and bent the hell out of them thinking they just needed adjustment until I finally posted up here and somebody suggested they might be the wrong ones. Sure enough, the little tag that looks like a 1980's price sticker had YJ part numbers on it.

 

[notnsuv]

at least it was obvious enough to notice. Hope it works out.

I thought I'd be cute and order an open box set of bestop uppers on ebay last year and what showed up looked about right but didn't fit worth a damn. I beat and bent the hell out of them thinking they just needed adjustment until I finally posted up here and somebody suggested they might be the wrong ones. Sure enough, the little tag that looks like a 1980's price sticker had YJ part numbers on it.

Wow, customer service found the correct door and will expedite shipping. Now I have to mess with the PITA bikini to get the surrounds installed for the uppers so guess I'll hope to need them someday.
Just keep the incorrect door he says (spoke American English BTW) and that it fits a CJ. Who needs one damn door? $20 for fuel to the shipper + shipping and it's gone. Might be good wall art in the shop.

 

[IPerkWVU]

Good that they found it and getting it to you!

 

[notnsuv]

Good that they found it and getting it to you!

Just keeps getting better. They quick shipped the wrong door. I have 2 incorrect and one correct. Again, numbers on the packing slip are correct but don't match the number on the part.
Just Wow!

 

[txbemis69]

Just keeps getting better. They quick shipped the wrong door. I have 2 incorrect and one correct. Again, numbers on the packing slip are correct but don't match the number on the part.
Just Wow!

customer service just ain’t what it used to be at most places these days.

 

[notnsuv]

customer service just ain’t what it used to be at most places these days.

Customer service finally got a second pair of eyes on the shipment and got it right.