Jeep dealer service

[TJScott]

Just curious if others have run into this. Our only actual Jeep service in the valley is ten miles away. Not a thing of course. However, when I called asking for a quote on some service on my 2003 TJ, I was asked about the mileage. I thought it odd as that had no bearing on what I wanted done. She went on to explain that they would not work on any car without a service history (all the work done there since it was born, at least that's the way I read it) that had 100,000 miles or that was 10 years and older. I was surprised to hear this. This is Jeep, this is the mothership. They refused to work on their own product. I told her that if someone had told me that other than them, I wouldn't have believed them. I do most of my own work but I don't have all the knowledge and all the tools or garage room and sometimes I have to have things done by qualified individuals. It appears they won't be those people. I'm guessing they want just the gravy easy work that won't come back to be a problem for them. Or they just don't believe in the Jeep brand. That's Lancaster Hunter Dodge Jeep by the way. I just used their online service schedule just for kicks and it doesn't mention they won't work on it. Yeah, I'm whining a bit.


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[UpperMI]

That's crazy, I've never even heard of that. So they don't want your money or to try and create a repeat customer. That just sounds like an insane business model.

 

[Ted]

My wife works for one if not the largest dealership in the NW. They work on anything if you want to pay for it

 

[TJScott]

I agree. As long as I'm willing to pay their rate, why would they refuse to work on it? Now I will spend my money on independents. When our lease on our other vehicle is over, we will not go there for a new one.


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[Chris]

That's the stupidest thing I've ever heard.

You know what? Leave them a negative review on Yelp, Facebook and Google as well. Why in the hell would they give a crap how many miles are on a vehicle when you're paying them to work on it?

This is the first time I've EVER heard of anything like this, ever.

 

[Ted]

Who is the dealer?

 

[TJScott]

Hunter Dodge Chrysler Jeep RAM in Lancaster CA. I have a Honda motorcycle from 1992 with over 170,000 miles on it and haven't been refused service at Honda. I buy a Jeep, what in my head is a top rated vehicle and I'm refused service. 11 years younger than my motorcycle with way less miles than the motorcycle, and I can't get it fixed by the people that built it. Disgusting. Now to be fair, they did say I could get on my knees before the service manager and beg him to take it, but it was at his discretion. Which will never happen, their intent is clear.


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[Ted]

OK. Just wanted to make sure it wasn't one of he ones my wife works for

 

[RaymondT]

Almost all shops record mileage when the vehicle physically comes in for service. That's for the service writer/mechanic to do when you hand them the keys. Some office gnome grilling you for the mileage over the phone is piss-poor customer service!

 

[TJScott]

And I'm truly ok with them asking mileage. Not a secret. Only when they tell me they won't work on it because it's too old or has too many miles per their policy.


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[JP98]

And I'm truly ok with them asking mileage. Not a secret. Only when they tell me they won't work on it because it's too old or has too many miles per their policy.


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That is more than odd. I could understand if you were taking a Model T into the Ford dealership but a TJ..... Come on. Sounds like they just want to work on newer vehicles and just hook to the computer and keep replacing things until they get it right.

 

[Oden]

Just curious if others have run into this. Our only actual Jeep service in the valley is ten miles away. Not a thing of course. However, when I called asking for a quote on some service on my 2003 TJ, I was asked about the mileage. I thought it odd as that had no bearing on what I wanted done. She went on to explain that they would not work on any car without a service history (all the work done there since it was born, at least that's the way I read it) that had 100,000 miles or that was 10 years and older. I was surprised to hear this. This is Jeep, this is the mothership. They refused to work on their own product. I told her that if someone had told me that other than them, I wouldn't have believed them. I do most of my own work but I don't have all the knowledge and all the tools or garage room and sometimes I have to have things done by qualified individuals. It appears they won't be those people. I'm guessing they want just the gravy easy work that won't come back to be a problem for them. Or they just don't believe in the Jeep brand. That's Lancaster Hunter Dodge Jeep by the way. I just used their online service schedule just for kicks and it doesn't mention they won't work on it. Yeah, I'm whining a bit.


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Call them back and ask to speak with the service manager. I worked for jeep for years we never turned any work that's crazy.

 

[Ryan Thomas]

Hunter Dodge Chrysler Jeep RAM in Lancaster CA. I have a Honda motorcycle from 1992 with over 170,000 miles on it and haven't been refused service at Honda. I buy a Jeep, what in my head is a top rated vehicle and I'm refused service. 11 years younger than my motorcycle with way less miles than the motorcycle, and I can't get it fixed by the people that built it. Disgusting. Now to be fair, they did say I could get on my knees before the service manager and beg him to take it, but it was at his discretion. Which will never happen, their intent is clear.


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I would imagine Chrysler/Jeep corporate might have a different view on their service offerings... There are standards that a corporate franchise has to stick by, and I doubt that is one of them for Jeep.

And I'm truly ok with them asking mileage. Not a secret. Only when they tell me they won't work on it because it's too old or has too many miles per their policy.


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There are certain rules that a franchise has to deal with - I would imagine that Chrysler/Jeep corporate would have a different story to tell you about that.

That being said, I wouldn't take it to them anyway after this - I wouldn't trust them with it. At all.

I would definitely have a word with corporate, though, if for no other reason than to make them catch some shit for their obviously wrong policy.

 

[UpperMI]

I agree with @Ryan Thomas. Letting corporate know is a good thing. And who knows, maybe corporate will send you a voucher, coupon, or credit. And you wouldn't even to use it at the Lancaster deaerlship. There have got to be quite a few other jeep dealerships down in your area.

 

[TJScott]

Call them back and ask to speak with the service manager. I worked for jeep for years we never turned any work that's crazy.

Apparently that was handed down from the service manager. She had to go ask someone.


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[TJScott]

I would imagine Chrysler/Jeep corporate might have a different view on their service offerings... There are standards that a corporate franchise has to stick by, and I doubt that is one of them for Jeep.

There are certain rules that a franchise has to deal with - I would imagine that Chrysler/Jeep corporate would have a different story to tell you about that.

That being said, I wouldn't take it to them anyway after this - I wouldn't trust them with it. At all.

I would definitely have a word with corporate, though, if for no other reason than to make them catch some shit for their obviously wrong policy.

I like your idea. I may look and see if I can find a number and contact to at least make them aware. It's just not a good policy to avoid backing your product. I bought used from a Jeep dealer out of town. I didn't receive any service history with it. But, it's pretty clean overall.


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[JP98]

I like your idea. I may look and see if I can find a number and contact to at least make them aware. It's just not a good policy to avoid backing your product. I bought used from a Jeep dealer out of town. I didn't receive any service history with it. But, it's pretty clean overall.


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Clean or not clean. Oil never been changed. You roll into a Jeep dealership, they should be more than happy to help you out.

 

[glwood]

I've seen plenty of stories about Jeep dealerships denying warranty work due to modifications (as in owner has to pay), but never a dealer refusing to work on a vehicle period due to mileage/lack of service history at THEIR shop. Whacked. I'd chase that up the corporate ladder for sure.

 

[Chris]

Call them back and ask to speak with the service manager. I worked for jeep for years we never turned any work that's crazy.

X2

 

[bobthetj03]

What the hell is that dealership smoking for lunch?