Amazon cannot seem to understand how to deliver to a business. I've had this entered into the delivery instructions on Amazon for years because I take many deliveries at my office:
I've clearly indicated that we are only here to accept deliveries from 8am to 5pm. For most deliveries, they do just fine, but occasionally, there is an anomaly and an attempt is made to deliver after hours.
Our building is a three story building. There's an unoccupied retail space on the first floor off the lobby, our business occupies the entire second floor, and there are several residential apartments on the 3rd floor. Our access system is electronically-controlled. There are two ways to get to the second floor from the lobby - the stairs and the elevator. At 7pm, the doors from the stairwell to the second floor lock (for emergency purposes, you can still leave, you just can't get back in without an access card). Also at 7pm, the elevator's button for the second floor is disabled (again, you can use the elevator to go up to the third floor lobby or down to the first floor lobby, but it won't stop on the second floor lobby). In other words, without an access card, one cannot get onto the second floor.
Amazon has delivered between 5pm and 7pm a few times despite the hours I posted, and when they do, they can still get up to the second floor lobby because the locks are still open. When that has happened, they usually set the package at our reception door, and it's relatively secure because once 7pm hits, that package is secured in the second floor lobby.
However, last night at 8:35pm, while eating dinner at home, I received notification from Amazon that a package had been delivered. "Huh?" I thought, "where did they put it?" So, I opened the notification on my phone and saw this:
They delivered the package, along with a second one for someone else, inside our elevator, which is accessible to the public! That's a new level of stupid/lazy.
There's a good ending to this piss-and-moan-fest, though. The packages were still in the elevator when I arrived for work this morning!
I've clearly indicated that we are only here to accept deliveries from 8am to 5pm. For most deliveries, they do just fine, but occasionally, there is an anomaly and an attempt is made to deliver after hours.
Our building is a three story building. There's an unoccupied retail space on the first floor off the lobby, our business occupies the entire second floor, and there are several residential apartments on the 3rd floor. Our access system is electronically-controlled. There are two ways to get to the second floor from the lobby - the stairs and the elevator. At 7pm, the doors from the stairwell to the second floor lock (for emergency purposes, you can still leave, you just can't get back in without an access card). Also at 7pm, the elevator's button for the second floor is disabled (again, you can use the elevator to go up to the third floor lobby or down to the first floor lobby, but it won't stop on the second floor lobby). In other words, without an access card, one cannot get onto the second floor.
Amazon has delivered between 5pm and 7pm a few times despite the hours I posted, and when they do, they can still get up to the second floor lobby because the locks are still open. When that has happened, they usually set the package at our reception door, and it's relatively secure because once 7pm hits, that package is secured in the second floor lobby.
However, last night at 8:35pm, while eating dinner at home, I received notification from Amazon that a package had been delivered. "Huh?" I thought, "where did they put it?" So, I opened the notification on my phone and saw this:
They delivered the package, along with a second one for someone else, inside our elevator, which is accessible to the public! That's a new level of stupid/lazy.
There's a good ending to this piss-and-moan-fest, though. The packages were still in the elevator when I arrived for work this morning!
