Thinking for other people

[AndyG]

If there is one thing I despise about what I do it is having to think about the critical details for other people- Joe tells you he needs white aluminum trim metal but he does not tell you he needs the white nails....This results in him getting on the job and having to stop work to get the things he needs or somebody else having to stop and run supplies- And by this I don’t mean it’s a random thing it will happen as many times as you don’t catch it with about 80% of the workforce.

It creates chaos and excessive labor cost and it puts you behind us on the schedule and it results in under servicing your customers- Sooner or later this result in loss profits and slow recievables along with higher cost- a deadly trio.

But even more than that it is absolutely exhausting to have to be vigilant all the time. It’s all I can do to think for myself


Experts say that it cost and vigilance is actually a killer.

Do you guys see this in the workplace and do you have any experience in combating it?

Andy

 

[Vulture]

I used to work for a company that hired a "Parts Manager" His name was Bob. After about 4 months of continuously diminishing hope that he would figure out how to do stuff like ording the matching nails for the trim you ordered, even though you gave him an actual list, we started calling him Boob. He seemed to be unappreciative of the nickname. Didn't change how he worked though...

 

[John Cooper]

Yes i see it every day, I have a tech that could be at any dealership. He is top notch and fast. His only draw back is, he is a by the book guy.

He can't think outside the box.

Changed the shocks on a class 8 truck today. The bottom bolts are welded to axle.

The threads were messed up about an 1/8 inch from the end and the nut wouldn't go on.

He came to me and ask me to look at it and to help him figure something out.

I looked at what was going on and told him to get his cut off wheel and cut the bad threads off, clean it up with his thread tool and put the nut on.

He said to me that's why he wanted me to look at it because I think outside the box.

I told him to buy a Jeep and he would learn how to do the same thing

 

[DuckNut]

I think you know my answer to your question.

Justin case...we fire them. Or maybe I'll be more clear. The crew that this guy works with will fire him for wasting time and money but more importantly eating into their paychecks.

Whoever coined the phrase "It's not a project unless you make three trips to the hardware store" must have worked for a union.