I'm sure they'll make it right. I now just want to keep it and get a refund for the difference so that I can send TRE some more money.
Received wrong winch (Should I return it or convert it?)
- Thread starter mrfourpointo
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- winch
I've received the best outcomes from Amazon by requesting a call from customer service, then when I get a live human on the phone politely requesting to "speak with someone located within the United States who speaks English as their primary language."
Things seem to go more smoothly after Tiffany or Chad in Seattle pick up the phone.
@Mr. Bills - Thanks for this. I took a look at my Shittybuilt bumper yesterday, and I definitely do not have the minimum 3/8 clearance on top and bottom for the fairlead, so I will be doing a little trimming this morning. Is the radius on the TRE the same on both sides? Looking at mine, there is definitely a difference on the front and back. Thinking maybe a different fairlead along with when I get their snatchblock.
The entry radius on that fairlead is too sharp. This is where most the import and cheap Hawse style fairleads miss.
Ricky
Good catch, and good you fixed it. I wrote articles on many of the topics in this thread. This being one of the most important and I feel overlooked. It's always unfortunate to have a customer call me who just installed a new rope only for it to break on the first use. It's this 100% of the time.
Ricky
As I was reading through, I was thinking of ways to keep the bickering going. I found a bomb of one that should be worth at least four more pages:
Why do tow trucks use steel cable instead of plastic? How about the big wrecker/recovery trucks?? (operative word:recovery)
Why do tow trucks use steel cable instead of plastic? How about the big wrecker/recovery trucks?? (operative word:recovery)
I don't know pf anyone using plastic but we supply many towing companies, sanitation companies, Mining operations, and heavy rigging companies with synthetic rope products. This includes flat bed winches, roll-off truck winches, and all associated recovery gear. Check out our industrial section on the site and I can get you some soft-shackles for up to 88tons if you like?
Ricky
Amazon more than made up for the mistake. Now for some TRE goodies...
If you haven't ordered yet and don't have a discount code, TREOLSON has worked the past couple times for me.
Shoot me a message of what you are interested in and I'll get you taken care of. We do have a few items that do not get any further discounts.
Ricky
Amazon made me a great deal and I'm happy to pay it forward. Just keep up the good work.
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