I ordered a ear wax vacuum to clean my hearing aids on 4/22. I ordered it from a local company 70 miles away same price as other venders, free shipping and a local bussiness. They sent it out the same day UPS. The next day UPS listed it as delivered but they just turned it over to USPS for final delivery. USPS tracking number showed no package received for 5 days then receiving it and it bounced between postal facilities before showing it being held in LA for postage due. After 2 weeks of this BS I called the vendor and they looked things up from their end. They acknowledged the problem and sent out a new shipment FedEx overnight that day. Now that’s customer service from a small business. I bet shipping FedEx really ate up any profit on my $260 order.
I just checked USPS tracking and it still shows the original shipment as being held up for postage due as of 4/28.
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I will never ship UPS smartpost for that reason. It really only saves $2 over just straight UPS ground.