Savvy (nonexistent) customer service
- Thread starter accidentproneroane
- Start date
No need to be sorry. I still like Savvy. I just don’t know if I know the truth about the shocks I received from them.
Welp I am in the pickle here guys.
1. Body lift and transfer case shifter was delivered to me in 5 days.
2. Ordered wrong thing, got cs response and cancelation confirm within 48 hours.
3. Rear set of control arms has been in "processing" status since the 9th.
4. Will be sticking with front MC set to piss off both sides.
So, which side do I join ?
1. Body lift and transfer case shifter was delivered to me in 5 days.
2. Ordered wrong thing, got cs response and cancelation confirm within 48 hours.
3. Rear set of control arms has been in "processing" status since the 9th.
4. Will be sticking with front MC set to piss off both sides.
So, which side do I join ?
Consumers should not have to settle for perceived deficiencies in service just because the product is good.
But it's where we are as a free market. People willing to get kicked in the nuts for a good product. It's really not up to the businesses to change, it's up to the consumers. So if *any* business continues to have success with lackluster customer response, it's because we as consumers let it happen.
No skin off my back, I'm probably gonna blow my wad on a johnny joint suspension setup.
But it's where we are as a free market. People willing to get kicked in the nuts for a good product. It's really not up to the businesses to change, it's up to the consumers. So if *any* business continues to have success with lackluster customer response, it's because we as consumers let it happen.
No skin off my back, I'm probably gonna blow my wad on a johnny joint suspension setup.
MountaineerTom
LJ Enthusiast, Retired USAF Weapons Loader
Supporting Member
Ride of the Month Winner
I got mine from Amazon about 1 year ago. Delivered quickly at that time."Warrior Women" lists it as well - and it too ships directly from Savvy. BUT - Amazon doesn't put up with any slop, so that would probably be the best way to buy one. If it doesn't show up or its fucked up, I deal with Amazon, not Savvy...
Or should I hold out for a Steinjager?
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I have more than once texted the number on the website and received responses from Gerald. I have also texted and received no answer. I’m so unbelievably happy with the quality of savvy products I’ve received that i have decided to deal with it. That said, someone needs to get in touch with you. Text that number. As far as i know it goes to the owners cell. No response, get squeaky
Same here. Ordering it from Amazon gave me free shipping vs Savvy's shipping fees. It shipped the next day with tracking info updated to my account and was on my doorstep 2 days later.
No issues from me with savvy either though all I have at the moment is their 241 shifter and body lift which were Amazon purchases I think.
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I'd just recommend whatever arm you go with, get double adjustable. You'll thank yourself later.
Posts like this infer all of Savvy's deliveries come with problems and that's complete bullshit. A small minority might but it's not the norm.
https://bestlifeonline.com/store-with-worst-customer-service/
I don't know why everyone is complaining. Savvy didn't even crack the top 50.
I don't know why everyone is complaining. Savvy didn't even crack the top 50.
Some types of people aren't happy unless they're complaining.
That's interesting. Most of those stores in that list I always had good experiences with - although Walgreens, bLowes, and to a lesser extent, Homeless Despot have managed to annoy me on occasion.
Ulta is fantastic! I walk in, 5 beautiful, perfectly made up women all converge on me, I tell them what I need, and they lead me right to it! What's not to like?
UKTJ
TJ Addict
I am not suggesting you do own Savvy, let's face it you should know whether you do or not. But it isn't 100% unreasonable that some people think you do.
The DnB profile for Savvy Offroad lists you as the owner... https://www.dnb.com/business-direct...2ba65cabe2cfea2183244a4ef3c.html#company-info
And there is a LinkedIn profile for a Blaine Johnson that somebody has set up which lists that person as the owner of Savvy Offroad... https://www.linkedin.com/in/blaine-johnson-3240a314
So, like I say, not an unreasonable mistake for people to make.
My local Lowe's has far worse service/help availability than my local Home Depot. I can't find anyone in Lowe's who is a former tradesman who actually knows anything about the products in their section. In fact it's hard to find anyone in Lowes working in the aisles, it seems they're all only working the cash registers and returns.
my post was more a generalization than anything, especially reading earlier posts about a-hole machinists tossing customers out but business not suffering. I've no experience with Savvy but their reputation is stellar and the products look fantastic.