The last part that FedEx "delivered" to me, they put it on three different trucks "out for delivery" in three days. All from my home city. I'm guessing FedEx hires the ex-McDonalds employees that I.C.E. didn't scoop up. Customer service is a myth these days.
I just bought something that included "free shipping". They gave me the option to pay an extra $10 to ship it UPS vs FedUp. I paid it.