Savvy (nonexistent) customer service
- Thread starter accidentproneroane
- Start date
which 1 of us wouldn't sell top end products that allowed us to do what we really wanna spend time doing.
lots of dealers sell just enough to support their own habits, it's in every market.
lots of dealers sell just enough to support their own habits, it's in every market.
The white knighting for this company is hilarious. I’ll never purchase anything of theirs regardless of how good of a product they make.
Blaine designed all their TJ products anyways. Savvy just sells the stuff...and they do an exceptionally shitty job of it too.
I'll say this. I too have a "hobby business". Not a micro business, not a pico business, but more like a femto or even atto business. As I've discussed a few times here before, I make Sistra (Sistrums), an ancient Egyptian musical instrument. I make them up in batches 5 at at time when I can get all the parts I need, and I feel like working on the darn things. But when they go up for sale, I jump through hoops to make my customers happy.
I found and installed custom decorations for one customer, and my latest one I ran like crazy to get it shipped out 2 day air so she'd have the thing in time for some kind of consecration ceremony she needed it for. My customers love them, and I've never had a send back or complaint - but if I did, I'd do whatever it took to fix the problem! Hell, I even sold one to "a Major Museum". I'm not sure what they wanted with it, perhaps as a "modern reproduction" in their ancient Egyptian exhibit?
Even for a tinsy-weensy little production like mine is, I have procurement problems. Stuff that was available from one vendor suddenly isn't, or the FFF (Form, Fit, Function) has changed. Latest fiasco: This thing uses brass finger cymbals ("Zills") such as we Belly Dancers play when dancing. However, Belly Dancers - including myself - have all gone to a double slot style as the cymbal is far more stable on the finger. I need the old fashioned type with a single hole - kind of hard to find. I've been importing them from Turkey for several years. Latest batch showed up, and it turns out they weren't brass at all, but rather gold alodined steel. Unacceptable. I had to hurry up and find a new supplier - turns out Amazon has some that are actually the nicest I've seen for my application. Probably "Hecho En China", but what else are you gonna do? I got the test batch in just in time to put them on the Sistrum that had been ordered and went out 2 day air. I care about my product, so I've ordered enough for 2 batches (10 total) this month, and I'll probably order more in the next several months and just stock up so I don't have to deal with this chickenshit problem for a few years (I sell about 5 a year).
So - Hobby or not - poor customer service isn't acceptable.
I found and installed custom decorations for one customer, and my latest one I ran like crazy to get it shipped out 2 day air so she'd have the thing in time for some kind of consecration ceremony she needed it for. My customers love them, and I've never had a send back or complaint - but if I did, I'd do whatever it took to fix the problem! Hell, I even sold one to "a Major Museum". I'm not sure what they wanted with it, perhaps as a "modern reproduction" in their ancient Egyptian exhibit?
Even for a tinsy-weensy little production like mine is, I have procurement problems. Stuff that was available from one vendor suddenly isn't, or the FFF (Form, Fit, Function) has changed. Latest fiasco: This thing uses brass finger cymbals ("Zills") such as we Belly Dancers play when dancing. However, Belly Dancers - including myself - have all gone to a double slot style as the cymbal is far more stable on the finger. I need the old fashioned type with a single hole - kind of hard to find. I've been importing them from Turkey for several years. Latest batch showed up, and it turns out they weren't brass at all, but rather gold alodined steel. Unacceptable. I had to hurry up and find a new supplier - turns out Amazon has some that are actually the nicest I've seen for my application. Probably "Hecho En China", but what else are you gonna do? I got the test batch in just in time to put them on the Sistrum that had been ordered and went out 2 day air. I care about my product, so I've ordered enough for 2 batches (10 total) this month, and I'll probably order more in the next several months and just stock up so I don't have to deal with this chickenshit problem for a few years (I sell about 5 a year).
So - Hobby or not - poor customer service isn't acceptable.
I'm going to lump him in with the "hero" grocery store workers we were told about last year. Everyone is a hero these days
Careful, you're going to confuse OP again, he seems to have a fragile mind.
Just promise you won't lock this thread until we find out if he bought duplicate springs or not
Poor customer service isn't acceptable.
However, when you have people who are still willing to pay for the products regardless of the poor customer service, I think that says something. People want their products enough that they're willing to look past the bullshit.
That doesn't go for everyone, but you catch the drift.
Bottom line is that I think Savvy are a bunch of fucktards when it comes to the way they run their "business". However, I like the products enough that I'll deal with their bullshit.
I actually called Savvy out publicly on Instagram (from the forum's Instagram account) about their piss poor customer service. Guess what they did? Blocked me without even a single response!
So yeah, they're aware of the shit show they're running, they just don't give a fuck because people will keep buying their stuff regardless.
I won't lock it, every so often we need some drama.
These Savvy threads pop-up so frequently that I'm just going to make a sticky thread warning people about Savvy's shitty customer service in advance. You know, to warn all the n00bs.
They probably have more business than they can handle. But they at least need to communicate. I ordered a set of TJ Bumper Braces from New Venture. It wasn't the best experience in the world, but it wasn't the worst either. Turns out that apparently their website lied to me when it was stated that they were in stock. They were not, New Venture was in the middle of a big trade show, AND installing a new CNC laser cutter - as they told me when I emailed them to inquire about my braces. They offered to refund...
BUT - because they COMMUNICATED with me, and I didn't need the parts "now", I let it ride. The parts showed up a month late, but I knew what was going on. I'll work with anybody who will communicate - but there's just zero excuse for not returning emails or answering the phone - or worse: wanting to conduct business by teenage girl "texting" or on a 3rd party sewer website!
Granted, it could be said that New Venture needs to attend to their website and its stock listings a bit better, but at least they communicated with me and I let it slide. The product I received was VERY impressive and I'd go to them again - and recommend them too!
This is a strange comment. Isn’t this true for any business?
I actually called Savvy out publicly on Instagram (from the forum's Instagram account) about their piss poor customer service. Guess what they did? Blocked me without even a single response!
So yeah, they're aware of the shit show they're running, they just don't give a fuck because people will keep buying their stuff regardless.
I've ordered a lot from Savvy over the years. Only once did they mess up the order by forgetting to include a bracket. They overnighted me one the next day, but that's because I was actually able to get ahold of someone. It seems that getting ahold of anyone at Savvy anymore is simply not possible.
I have a love / hate relationship with Savvy. I love the products (because I know Blaine designed them), but I hate the people who run the actual business.
I've been looking to buying a Savvy gas tank skid for awhile now (which is backordered last time I checked) but honestly, never pulled the trigger out of fear of not getting any replies from the company if I make payment.
Nothing heroic I’m just not going to support a garbage company. They aren’t the only suspension company.
You are fumbling your way into why some will suffer through Savvy's inconsistent and sometimes terrible customer service. And also why none of the complaints going on for more than a decade will ever matter.
So you've never bought anything from them, you've only read stuff on the interwebs, yet have no problem letting the world know what a giant stinking piece of shit company savvy offroad is.
What exactly makes your point of view on the subject any better than any of the supposed Savvy fan boys on here?
No I’m really not. This is a message board. People share opinions. I felt like sharing mine. Get over yourself dude.
Why would I want to support a company that clearly doesn’t support their customers?