OP
2005 bright silver auto TJR
- Thread starter Starrs
- Start date
OP
Honestly could have been UPS but they could wrap them more protected than a plastic sleeve around the lip and some plastic wrap.
Jezzzzzzz! Call them, give ‘em a chance to make it right. Keep the rims in good condition, inspect them closely.
Rims are always shipped crappily IMO. When I ordered a spare AR23 from 4wd it came in a square box with 1/8” foam around it. Easily could have been damaged.
OP
I don't think I can at this point. I hate when crap like this happens. Waited anxiously for brand new rims lol and I get some that are obviously damaged goods. Stock Moab's for me until I get a wild hair and find some others. Oh yea...there made in China to whomever was wondering haha
OP
Customer service has been so so this far. Emailed the images so they can see they are damaged. Calling back in 15-20 mins to go over how return process will go.
If you really want Pintlers, get some JK ones in 17" and some spacer / adapters. They look like they're going for about 1500 bucks, give or take, on Ebay
OP
I liked these as they were so cheap. 1500 bucks is a bit steep for what I was wanting to do. They are nice rims, but I'll stick with the Moab's for now. Almost told them to send me 5 more, but he couldn't guarantee a flawless delivery, and I'm not taking the chance again. Ups will pickup tomorrow.
OP
Yeah, the damage being on the lip like that is a no go. If it was a scratch on the face or something I could live with that since they are just gonna get scratched up first major wheeling trip, but the damage to those 2 wheels might compromise keeping air in the tires.
so 2 out of the 4 damaged/bubbled? They have not even seen snow or salt yet...If they were cheap, then for sure it was made in China....are any wheels still made here? That sucks as they would have look really nice on your rig too.
OP
Maybe my expectations are just too high but when I buy a brand new product I expect nothing less than brand new lol. Would have loved to order another set, but the guy on the phone could not guarantee a perfect delivery, and I'm not going through this hassle a second time for these rims. They are good looking wheels don't get me wrong, but the transport to my house makes them a no go for me. Honestly it might take 3 deliveries to get 5 perfect wheels.
OP
So customer service ended up being great. After he looked at the pics he knew they wouldn't hold air and offered to send replacements, but I opted for a full refund for now based on what I said in the earlier post. Super cool guy. Went on to tell me about his jk and a JKU he is buying for his wife from Ohio. Told him to check for rust hahaha. Anyway sorry guys for not getting a good batch of rims and not taking the gamble of another order. The Moab's look great and are in great condition so I'll keep riding with these for now.
OP
He mentioned they have been getting a ton of rims back lately. He said check out there ebay store lol that's where they end up putting the ones that arnt too bad off. Mine was around the lip, so they prolly wouldn't hold air so these will be recycled he said
The 5 remaining AR23’s I have were all made in USA. Very surprising.
I will have to look next time I take mine off...went to check and DTD no longer shows the AR23 Available? I know when I ordered a month or so ago they had to direct order them but they were listed on the we site.
They have them they just changed the design a little. Mine are quite old, I was surprised to see that made in USA stamp hahaha.
OP
Just chalks up another concern I’ve had about Extreme Terrain. They obviously have great marketing and a loyal following, but their advice for builds is often poor and the packing job not being fixable leaves much to be desired. At least good customer service! Too bad man. You’ll get what’s right when the time comes. Way to stick to your guns