He said he would not fix it unless his supplier was able to.
His problem is with his supplier. You bought a part from him that was incorrect. That makes it his problem to fix. For him to say anything but sorry and get another part sent out is the wrong way to take care of a customer.
His problem is with his supplier. You bought a part from him that was incorrect. That makes it his problem to fix. For him to say anything but sorry and get another part sent out is the wrong way to take care of a customer.