Alright,
Gerald got back to me within a couple of hours and has already been in contact with me, this morning. They are sending me the correct springs and a return label for the ones I received, originally. Thanks again to
@Jerry Bransford for getting me contact info for Gerald, directly.
I'm not going to apologize for anything I've said; with that said, I could've handled it a bit better. I just don't understand why people who clearly had the ability to provide the information wouldn't do that from the beginning, instead of shit talking the person asking for the information. I wasn't coming here first to resolve a problem, this was a last resort and I was very clearly already frustrated with the situation and had done the research before coming here for help. I wasn't asking for someone here to fix my problem, personally, just help me get in contact with the company that had been ignoring me for 2 weeks, which has become a pandemic of its own-nobody wants to work, anymore.
I own 25 vehicles and I've been shipped the wrong parts (ordered by VIN from the manufacturer of the vehicle, no less) countless times in the last 2 years plus having a ton of stuff (mostly brake pads for commercial vehicles, of all things) on back order. So that definitely contributed to my frustration and lack of patience with this situation.
But, as several have said, ignoring your customer is not a way to run a business, no matter how good your products are. This is my first purchase from Savvy, so it isn't a good look for the business. I bought from them based on an excellent recommendation. Top of the line products. And that may be true. But I've yet to experience that, myself. If that does turn out to be the case, I agree- it could be worth dealing with some delays, just don't ignore a customer who has a problem. If the customer is wrong, tell them they're wrong and explain why they're wrong. Just telling people they're wrong doesn't work- it only pisses them off more.
And now that I've written this, the comment about a Blaine Johnson owning Savvy combined with the first reply coming from the admin... It's a very reasonable assumption that mrblaine owns Savvy, which is exactly why I went off on him about getting the correct parts after his first reply contributed nothing. If he doesn't, he doesn't. But then to act like he can do something about it (multiple pages in), doesn't help that situation, at all. It actually makes it
seem like someone who could have helped on the second reply chose to just stir the pot. I'm sure you can understand the rage associated with that.
Anyway, thanks again, Jerry. I appreciate you. Gerald is getting me squared away so that I can (maybe) get her out in the mountains before the cold is unbearable.