I think on the Atlas site I watched some videos and they were suggesting that sometimes you even need to rock the vehicle and even turn it off and on to get it to disengage. A little nerve racking IMO, but I never seem to hear anyone complain about it. Beyond that I've certainly heard of people not adjusting things properly and having a bad day.I don't like it at all. I fully understand and can do it perfectly, but it is still a finicky beast.
I daily drive my Jeep and go into 4hi fairly often preventatively, and even 4lo, just to not tear up a yard or something. I live on a 1 lane road and for a multitude of reasons I have to go off the road to accommodate either people with cars that have no clearance or a bunch of other reasons. I can get out without 4x4, but I might spin some.