We all get that but at some point you'd think that some attention paid to historical sales, a buffer stock, lead time in the supply chain and paying attention to daily events should mitigate it more than just a little. And yet, it doesn't and my complaint really isn't one so much as just observation of stuff that is fascinating. Well that and trying to give consumers some idea of the daily challenges involved with actually putting a product in their hands. And again, not a defense, just an idea of some of the bullshit involved that continually baffles me.
We're in the middle of one right now. Centric fucked us by putting the same brake hardware in the right and left packages. Customer gets that and now the whole order is fucked. UPS is dragging their feet on the 3rd box, he tossed all the packaging and swears he only got one rotor. I explain that if the box is intact, that isn't possible. We had an issue, I now have 2 party verification of every single part that goes in the boxes. The boxes are glued at the bottom flaps and the rotors are tossed in first to hold the flaps down for the glue. I see them go into the boxes, I check the paper work and sign it, I know for a fact that both rotors shipped.
Well, he is right after several emails we finally figure out that he is missing a box so he is also missing a set of pads, and a pair of knuckles. I'm really running low on rocks.
So now we open each box of hardware from Centric and verify that the right parts are in the box and now we do that for every item which is mind-numbingly dumb to have to do.